Senior Store Lead & Customer Experience Coach

Virgin Media O2; Winchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

EV lease

Cycle2Work

Dental insurance

Neurodiversity assessments

Discounts on broadband TV and mobile

Virgin Family platform

O₂ Priority app

Job summary

Virgin Media O₂ is seeking a Senior Store Advisor to lead a store team, combining sales expertise with coaching and operational ownership to deliver exceptional customer experiences. You’ll guide day-to-day store activities and, in smaller settings, may deputise for the Store Leader when they’re away.

You’ll be supported from day one with a tailored induction and ongoing development, and you’ll work with a close-knit team to drive sales, have a positive impact on customers, and foster an

Qualifications

• Proven retail sales experience with a track record of delivering commercial results.
• Strong commercial awareness and the ability to spot opportunities to improve sales and customer outcomes.
• Excellent communication and interpersonal skills with confidence to coach and support colleagues.
• Strong organisation and prioritisation skills in a fast-paced retail environment.
• Customer-first mindset with the confidence to take ownership, make decisions and resolve issues.
• Knowledge of retail operations, compliance standards and FCA requirements is beneficial but training is provided.
• Flexibility, resilience and a positive approach to change and continuous improvement.

Responsibilities

• Lead by example and inspire your team to deliver outstanding sales and customer outcomes every day.
• Build meaningful customer relationships through expert advice and tailored solutions.
• Spot opportunities to grow performance, increase engagement and drive commercial success.
• Coach and develop colleagues, helping them build confidence, capability and achieve their potential.
• Resolve complex customer issues with empathy and ownership, turning challenges into positive experiences.
• Support the leadership team in creating an inclusive, motivated and high-performing store environment.
• Drive operational excellence by maintaining standards across compliance, process and customer.

Skills

Retail sales experience

Commercial awareness

Communication skills

Organisation skills

Customer-focused mindset

Retail operations

Flexibility/resilience

Job description

Virgin Media O₂ is seeking a Senior Store Advisor to lead a store team, combining sales expertise with coaching and operational ownership to deliver exceptional customer experiences. You’ll guide day-to-day store activities and, in smaller settings, may deputise for the Store Leader when they’re away.

You’ll be supported from day one with a tailored induction and ongoing development, and you’ll work with a close-knit team to drive sales, have a positive impact on customers, and foster an