Senior Store Leader & Customer Experience Coach

Virgin Media O2; Enniskillen; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

EV lease

Cycle2Work

Dental insurance

Neurodiversity assessments

Discounts on broadband, TV and mobile

Virgin Family platform

O₂ Priority app

Job summary

Virgin Media O₂ is seeking a Senior Store Advisor to lead the store team, deliver outstanding customer experiences, and own day-to-day store operations.

You'll coach colleagues, build relationships, drive performance, handle complex issues, and support an inclusive, high-performing environment. The role requires flexibility with shifts across opening hours and a focus on development from day one.

Qualifications

• Proven retail sales experience and a strong track record of delivering commercial results.
• Strong commercial awareness and ability to spot opportunities that improve sales and customer outcomes.
• Excellent communication and interpersonal skills to influence, coach and support colleagues.
• Strong organisational skills in a fast-paced retail environment.
• Customer-first mindset with ownership, sound decisions and issue resolution.
• Understanding of retail operations and compliance standards; FCA knowledge is beneficial but not essential.

Responsibilities

• Lead by example and inspire the team to deliver outstanding sales and customer outcomes daily.
• Build meaningful customer relationships through expert advice and tailored solutions.
• Spot opportunities to grow performance, engage customers and drive commercial success.
• Coach and develop colleagues to build confidence and capability.
• Resolve complex customer issues with empathy and ownership.
• Support leadership in creating an inclusive, motivated store environment.
• Drive operational excellence across standards, compliance, processes and customer experience.

Skills

Retail sales experience

Commercial awareness

Customer service excellence

Excellent communication

Team coaching

Organisational skills

Flexibility and resilience

FCA knowledge beneficial

Job description

Virgin Media O₂ is seeking a Senior Store Advisor to lead the store team, deliver outstanding customer experiences, and own day-to-day store operations.

You'll coach colleagues, build relationships, drive performance, handle complex issues, and support an inclusive, high-performing environment. The role requires flexibility with shifts across opening hours and a focus on development from day one.