Senior Store Leader & Customer Experience Coach

Virgin Media O2; Northwich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday day off

Electric vehicle lease

Cycle2Work

Dental insurance

Discounts on broadband, TV and mobile

Virgin Family platform

O₂ Priority app

Job summary

Virgin Media O₂ is seeking a Senior Store Advisor to lead by example, coach peers and own day-to-day store operations, delivering exceptional customer experiences and guiding the team in sales and service. You’ll oversee daily activity, build relationships, and spot opportunities to grow performance while ensuring a compliant, high-performing store environment across opening hours.

You’ll join a close-knit team with induction and ongoing development, and you’ll contribute to an inclusive,

Qualifications

• Proven retail sales experience and a strong track record of delivering commercial results.
• Strong commercial awareness to spot opportunities that boost sales and outcomes.
• Excellent communication and interpersonal skills to influence and support colleagues.
• Strong organisation and prioritisation in a fast-paced retail environment.
• Customer-first mindset with ownership and sound decision making.
• Understanding of retail operations and compliance; FCA knowledge is helpful but training provided.

Responsibilities

• Lead by example and inspire the team to deliver outstanding sales and customer outcomes.
• Build meaningful customer relationships through expert advice and tailored solutions.
• Spot opportunities to grow performance, increase engagement and drive commercial success.
• Coach and develop colleagues to build confidence and capability and achieve potential.
• Resolve complex customer issues with empathy and ownership.
• Support the leadership team in creating an inclusive, motivated and high‑performing store environment.
• Drive operational excellence by maintaining standards across compliance, process and customer.

Skills

Retail sales

Commercial awareness

Communication skills

Organisation

Customer focus

Flexibility

FCA knowledge

Job description

Virgin Media O₂ is seeking a Senior Store Advisor to lead by example, coach peers and own day-to-day store operations, delivering exceptional customer experiences and guiding the team in sales and service. You’ll oversee daily activity, build relationships, and spot opportunities to grow performance while ensuring a compliant, high-performing store environment across opening hours.

You’ll join a close-knit team with induction and ongoing development, and you’ll contribute to an inclusive,