Senior Retail Coach — Sales, Service & Ops

Virgin Media O2; Epsom; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

EV lease

Cycle to Work

Dental insurance

Neurodiversity assessments

Discounts on broadband TV and mobile

Virgin Family platform

O₂ Priority app

Job summary

Virgin Media O₂ is seeking a Senior Store Advisor to lead by example, coach colleagues and own day-to-day store operations. The role focuses on delivering exceptional customer experiences, driving sales performance and supporting the store leadership in a fast-paced environment.

You will build meaningful customer relationships, spot opportunities to improve results and contribute to an inclusive, high-performing team culture across flexible shifts.

Qualifications

• Proven retail sales experience with a track record of delivering commercial results.
• Strong customer service and communication skills with the ability to influence and coach others.
• Ability to adapt to fast-paced retail environments and manage multiple tasks.

Responsibilities

• Lead by example to deliver outstanding sales and customer outcomes.
• Build relationships with customers through expert advice and tailored solutions.
• Spot opportunities to grow performance and drive commercial success.
• Coach and develop colleagues to build confidence and capability.
• Resolve complex customer issues with empathy and ownership.
• Support leadership to maintain an inclusive, high-performing store environment.

Skills

Retail sales

Customer service

Communication

Coaching

Problem solving

Team leadership

Flexibility

Job description

Virgin Media O₂ is seeking a Senior Store Advisor to lead by example, coach colleagues and own day-to-day store operations. The role focuses on delivering exceptional customer experiences, driving sales performance and supporting the store leadership in a fast-paced environment.

You will build meaningful customer relationships, spot opportunities to improve results and contribute to an inclusive, high-performing team culture across flexible shifts.