Senior Store Coach: Drive Sales & Customer Excellence

Virgin Media O2; Manchester; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday leave

Electric vehicle lease

Cycle2Work

Dental insurance

Neurodiversity assessments

Discounts on broadband TV and mobile

Virgin Family platform

O₂ Priority app

Zusammenfassung

Virgin Media O₂ in the UK is seeking a Senior Store Advisor to lead by example, coach peers and take ownership of day-to-day store operations, delivering exceptional customer experiences.

You’ll build meaningful customer relationships, spot opportunities for growth, and work across flexible shifts to support store leadership. This role emphasises inclusivity, compliance and ongoing development within a close-knit retail team.

Qualifikationen

• Proven retail sales experience with a track record of results.
• Strong commercial awareness and ability to spot opportunities.
• Excellent communication and interpersonal skills.
• Strong organisational skills in a fast-paced retail environment.
• Customer-first mindset with ownership and problem-solving.
• Flexible approach to shift patterns and change.
• Willingness to coach colleagues and support team success.

Aufgaben

• Lead by example to deliver outstanding sales and customer outcomes.
• Build customer relationships through expert advice and tailored solutions.
• Identify opportunities to grow performance and engagement.
• Coach team members to build confidence and capability.
• Resolve complex issues with empathy and ownership.
• Support leadership in creating an inclusive store environment.
• Ensure compliance and smooth operations across store activities.

Kenntnisse

Retail sales

Commercial awareness

Communication

Organization

Customer focus

Flexibility

Coaching & leadership

Jobbeschreibung

Virgin Media O₂ in the UK is seeking a Senior Store Advisor to lead by example, coach peers and take ownership of day-to-day store operations, delivering exceptional customer experiences.

You’ll build meaningful customer relationships, spot opportunities for growth, and work across flexible shifts to support store leadership. This role emphasises inclusivity, compliance and ongoing development within a close-knit retail team.