Senior ServiceNow Architect — ITSM & CSM, Security-Cleared

LA International; Bristol; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading ICT consultancy is seeking a ServiceNow Solutions Architect to lead architectural designs for ITSM and CSM implementations. The role requires expertise in ServiceNow modules and effective stakeholder engagement. Candidates should have a strong architectural background, proven experience in ServiceNow, and relevant certifications. This role offers a unique opportunity to work on significant projects in a dynamic environment.

Qualifications

• Proven experience as a ServiceNow Solutions Architect or similar role.
• Strong understanding of ITIL processes and service management best practices.
• Ability to create high-quality technical documentation.

Responsibilities

• Lead architecture for ServiceNow implementations across ITSM and CSM.
• Translate business requirements into effective ServiceNow designs.
• Conduct workshops to align business processes with ServiceNow capabilities.

Skills

ServiceNow ITSM and CSM expertise

Architectural design knowledge

Stakeholder engagement

Agile delivery experience

Education

ServiceNow certifications (CSA, CIS, CAD, CTA)

Job description

A leading ICT consultancy is seeking a ServiceNow Solutions Architect to lead architectural designs for ITSM and CSM implementations. The role requires expertise in ServiceNow modules and effective stakeholder engagement. Candidates should have a strong architectural background, proven experience in ServiceNow, and relevant certifications. This role offers a unique opportunity to work on significant projects in a dynamic environment.