Senior ServiceNow Analyst

Jobgether; Remote; GBP 80,000 - 100,000; Full time

Job summary

A recruitment partner is seeking a Senior ServiceNow Functional Analyst to support customer operations. This remote role focuses on optimizing HR processes within the ServiceNow HRSD platform through business process engineering and organizational change management consulting. Candidates should hold an active DoD Secret Clearance, have five years of experience, and be familiar with the SDLC and agile methodologies. Benefits include competitive salary, comprehensive medical coverage, and generous leave policies.

Benefits

Competitive salary

95% employer paid medical, dental & vision

401k with company match

11 standard holidays & 3 weeks annual leave

Qualifications

• Active DoD Secret Clearance.
• 5 years of experience with bachelor's degree, or 2 years with master's degree.
• Experience with ServiceNow HRSD platform.

Responsibilities

• Provide consulting for organization change management.
• Optimize HR processes within ServiceNow HRSD.
• Facilitate process implementation and manage testing.

Skills

Organization Change Management Consulting

Business Process Engineering

Stakeholder Management

Requirements Gathering

User Acceptance Testing

Education

Bachelor's degree in business or technical field

Master's degree in business or technical field

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior ServiceNow Functional Analyst - REMOTE. In this role, you will provide essential support for customer environment operations, focusing primarily on organization change management consulting, business process engineering, and other business analysis services. Your expertise will drive the efficient implementation of HR processes and enhance service delivery through the ServiceNow HRSD platform. You will be part of a collaborative team that aims to deliver high‑quality solutions, fostering innovation and excellence in service management. This role is critical in ensuring seamless operations and optimizing business outcomes within the organization.

Accountabilities

• Provide organization change management consulting, quality control, business process engineering, and other business analysis/management consulting and advisory services.
• Optimize HR processes within the ServiceNow HRSD platform.
• Facilitate implementation of processes, workflows, and capabilities.
• Conduct User Acceptance Testing and manage End User Training planning.
• Engage in stakeholder management and facilitate requirements gathering.
• Support the client in achieving their operational goals through effective consulting.

Requirements

• Active DoD Secret Clearance.
• 5 years of experience with bachelor's degree in business or technical field, OR 2 years of experience with a master's degree in business or technical field.
• Experience analyzing, designing, and optimizing HR processes within the ServiceNow HRSD platform.
• Proven background in implementing processes, workflows, and capabilities.
• Familiarity with all phases of the SDLC and agile development from a functional perspective.
• Experience with stakeholder management, requirements gathering, and discovery session facilitation.

Benefits

• Extremely competitive salary.
• 95% employer paid for employee medical, dental, & vision coverages.
• 100% employer paid for employee life, STD & LTD disability coverages.
• 401k with company match and profit sharing.
• Flexible Spending Account (FSA) for dependent & health care.
• 11 standard holidays & 3 weeks of annual leave.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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