Senior Service Scheduler & Admin Coordinator

Confidential; Essex; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Friendly environment

Mon-Fri hours

Career development

Growing business

Supportive team

Job summary

Basildon-based Service Administrator role is office-based with a £28,000–£30,000 salary, Monday to Friday. You will organise schedules, book engineers and liaise with customers to ensure service delivery runs smoothly across the UK.

You will manage engineer diaries, allocate work, update records and provide day-to-day support to field-based engineers while maintaining strong customer service and documentation.

Qualifications

• Experience in administration, scheduling or service coordination.
• Experience booking engineers, tradespeople or field staff is advantageous.
• Strong organisation and time management skills.
• Excellent written and verbal communication.
• Capability to manage multiple priorities in a fast-paced environment.
• Proficient IT skills including MS Office and Excel.
• High attention to detail and accuracy.
• Proactive and positive approach to work.
• Experience with scheduling, CRM or service management systems is beneficial.

Responsibilities

• Schedule and book engineer appointments across the UK.
• Manage engineer diaries and allocate jobs efficiently.
• Liaise with customers to arrange, confirm and update appointments.
• Act as the main point of contact for engineers on site.
• Process service requests and allocate work accordingly.
• Update internal systems with job progress and completion information.
• Maintain accurate records, documentation and customer information.
• Prepare and manage service-related paperwork and compliance documents.
• Support administration of planned and reactive maintenance works.
• Build positive relationships with customers, suppliers and colleagues.
• Assist with general office administration and operational tasks.

Skills

Scheduling

Diary management

Customer liaison

Engineers coordination

Data entry

Documentation

Office administration

CRM systems

Tools

Microsoft Office

Excel

Job description

Basildon-based Service Administrator role is office-based with a £28,000–£30,000 salary, Monday to Friday. You will organise schedules, book engineers and liaise with customers to ensure service delivery runs smoothly across the UK.

You will manage engineer diaries, allocate work, update records and provide day-to-day support to field-based engineers while maintaining strong customer service and documentation.