UK Service Scheduler & Admin Coordinator

Office Angels; Ashford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

28 days annual leave plus bankholidays

Dog-friendly office

Regular team events

Company culture

Job summary

Office Angels is seeking a Service Support Administrator to back the Service Delivery Manager and Engineering team across the UK. You’ll coordinate daily activities, track compliance, and improve communication between field engineers, customers, and internal teams.

The role focuses on scheduling, keeping service calendars up to date, and ensuring timely documentation for audits and audits. A friendly, supportive office environment awaits in a family-run business.

Qualifications

• Experience scheduling engineers across the UK.
• Previous administrative or coordination role, preferably in a technical/engineering environment.
• Strong organisational and multitasking abilities.
• Confident communicator, both verbal and written, with excellent customer service skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using internal software systems.
• High attention to detail and accuracy in record-keeping.
• Awareness of compliance and health & safety processes.

Responsibilities

• Coordinate incoming service requests and manage job bookings.
• Maintain and update service schedules and engineer calendars.
• Ensure timely completion of engineer worksheets, reports, and timesheets.
• Assist in preparing documentation for audits, site visits, and inspections.
• Support the recruitment and onboarding process for new service staff.
• Serve as the first point of contact for customer service inquiries.
• Liaise with engineers regarding daily schedules, PPE/tooling needs, and job updates.
• Organise site visits and follow up on customer quotes and queries.
• Track and monitor compliance documentation such as PPE records and training certifications.
• Assist with incident reporting and follow-up actions.
• Maintain accurate records to support QEISMS.
• Help monitor performance metrics and prepare internal reports.
• Ensure all service activities are logged in the internal system.
• Collaborate with the finance team for timely invoicing and job closure processes.

Skills

Scheduling UK engineers

Administrative coordination

Customer service

Communication

Microsoft Office

Compliance awareness

Tools

Internal software systems

Microsoft Office

Job description

Office Angels is seeking a Service Support Administrator to back the Service Delivery Manager and Engineering team across the UK. You’ll coordinate daily activities, track compliance, and improve communication between field engineers, customers, and internal teams.

The role focuses on scheduling, keeping service calendars up to date, and ensuring timely documentation for audits and audits. A friendly, supportive office environment awaits in a family-run business.