Service Administrator

Luton Bennett; Wyboston; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Employer pension 8%

Employee pension 4%

Life assurance 2x

Sick pay

Income protection scheme

Health plan

Job summary

Luton Bennett in Bedford is seeking a Service Administrator on a 3-month contract with potential to go permanent. The role focuses on scheduling and planning maintenance contracts, coordinating engineers, and keeping customers informed on progress.

You will act as the primary contact for customers, managing job packages, and ensuring reports are logged accurately in the planning system. The position offers hybrid working with one day home working and a 37.5-hour week.

Qualifications

• Administration experience
• Attention to detail
• Excellent telephone skills
• IT literate

Responsibilities

• Planning and rescheduling of maintenance & breakdowns
• Arrange the engineers' call with the customer via telephone/email
• Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system

Skills

Administration experience

Attention to detail

Excellent telephone skills

IT literate

Tools

Planning system

Job description

Service Administrator (Coordinator/Scheduler/Planner/Controller)

Bedford

3 Month Contract (Possibility of Permanent)

£27,500 + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan

37.5 hours, Monday to Thursday 8.45am to 5.30pm & Friday 8.45am to 4.15pm (Can be flexible)

Home Working 1 Day a Week Monday or Friday

Service Administrator available in a professional and people focused business.

You’ll be part of a team in Bedford responsible for scheduling and planning maintenance contracts for a number of clients. This involves scheduling engineers and ensuring all reports are received and customer are kept informed about their works. You will be the primary contact for the customer.

The Service Administrator Role:

• Planning and rescheduling of maintenance & breakdowns
• Arrange the engineers' call with the customer via telephone/email.
• Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.

The Person required for the Service Administrator:

• Administration experience
• Attention to detail
• Excellent telephone skills
• IT literate