Service Administrator

Adore Recruitment Ltd; Vange; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Friendly working environment

Career development opportunities

Office-based Basildon

Job summary

Adore Recruitment Ltd. is seeking a Service Administrator in Basildon (office based) to organise schedules and support engineers across the UK. The role focuses on booking appointments, maintaining diaries, and ensuring smooth service delivery with strong customer service and attention to detail.

You will coordinate workloads, update records, and liaise with customers and engineers to keep operations running efficiently. Monday to Friday, with a competitive salary and supportive team environment.

Qualifications

• Previous experience in an administration, scheduling or service coordination role.
• Experience booking engineers, tradespeople or field-based staff would be highly advantageous.
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Scheduling and booking engineer appointments across the UK.
• Managing engineer diaries and allocating jobs efficiently.
• Liaising with customers to arrange, confirm and update appointments.
• Acting as the main point of contact for engineers whilst they are on site.
• Processing service requests and allocating work accordingly.
• Updating internal systems with job progress and completion information.
• Maintaining accurate records, documentation and customer information.
• Preparing and managing service-related paperwork and compliance documents.
• Supporting the administration of planned and reactive maintenance works.
• Building positive relationships with customers, suppliers and colleagues.

Skills

Scheduling

Diary management

Customer service

Organisational skills

Communication skills

Time management

Tools

Microsoft Office

Excel

CRM system

Service management system

Job description

Service Administrator

Basildon | Office Based

£28,000 - £30,000 per annum

Monday - Friday

Organise Schedules. Support Engineers. Keep Things Running Smoothly.

Are you an experienced Administrator with strong scheduling and diary management skills? Do you enjoy working in a busy environment where organisation, attention to detail and customer service are key?

We're partnering with a successful and growing business that delivers specialist services across the UK. Due to continued growth, they're looking for a proactive Service Administrator to join their friendly and supportive team in Basildon.

This is an excellent opportunity for someone who enjoys coordinating appointments, booking engineers, liaising with customers and ensuring administrative processes run efficiently. You'll be a vital part of the team, helping to schedule workloads, maintain records and provide day-to-day support to field-based engineers.

Working closely with customers, engineers and internal departments, you'll ensure appointments are arranged efficiently, paperwork is completed accurately and service delivery runs smoothly.

What You’ll Be Doing

• Scheduling and booking engineer appointments across the UK


• Managing engineer diaries and allocating jobs efficiently


• Liaising with customers to arrange, confirm and update appointments


• Acting as the main point of contact for engineers whilst they are on site


• Processing service requests and allocating work accordingly


• Updating internal systems with job progress and completion information


• Maintaining accurate records, documentation and customer information


• Preparing and managing service-related paperwork and compliance documents


• Supporting the administration of planned and reactive maintenance works


• Building positive relationships with customers, suppliers and colleagues


• Assisting with general office administration and operational support tasks

What We’re Looking For

• Previous experience in an administration, scheduling or service coordination role


• Experience booking engineers, tradespeople or field-based staff would be highly advantageous


• Strong organisational and time management skills


• Excellent communication skills, both written and verbal


• Comfortable managing multiple priorities in a fast-paced environment


• Good IT skills, including Microsoft Office and Excel


• High attention to detail and accuracy


• A proactive and positive approach to work


• Experience using scheduling, CRM or service management systems would be beneficial

Why Join?

This is a fantastic opportunity to join a growing business where you'll play a key role in supporting customers and engineers while developing your career within a stable and successful organisation.

In return, you'll enjoy:

• Competitive salary of £29,000 - £32,000


• Friendly and supportive working environment


• Monday to Friday working hours


• Varied and rewarding role


• Opportunities for career development and progression


• Being part of a growing and successful business