Engineering Admin Team Lead – Scheduling & Service

Eligo Recruitment; Harlow; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work after probation

Job summary

Eligo Recruitment in Harlow is seeking an Administration Team Leader to guide the Business Services team within a busy engineering services environment. You will schedule engineers, manage administrative workflows, and ensure high levels of service for customers and tenants.

The role offers progression from senior administration or coordination into team leadership, with hybrid working after probation and a £750 annual bonus on top of a £31,000 base salary.

Qualifications

• Experience in busy service-led administration with scheduling responsibilities.
• Experience coordinating field engineers or operatives.
• Knowledge of Local Authority and Social Housing contracts is a plus.

Responsibilities

• Lead, support and motivate a team of Administrators.
• Manage daily workloads and distribute work effectively.
• Oversee scheduling and coordination of field engineers and operatives.
• Ensure jobs are raised, allocated, updated and closed in systems and portals.
• Monitor outstanding jobs, appointments and follow-ups.
• Serve as escalation point for engineer, customer and tenant queries.
• Support with appointments, access, and job requirements.
• Collaborate with Contracts, engineers and Operations to deliver contracts.

Skills

Team leadership

Scheduling

Customer service

Stakeholder management

Tools

Scheduling software

CRM systems

Job description

Eligo Recruitment in Harlow is seeking an Administration Team Leader to guide the Business Services team within a busy engineering services environment. You will schedule engineers, manage administrative workflows, and ensure high levels of service for customers and tenants.

The role offers progression from senior administration or coordination into team leadership, with hybrid working after probation and a £750 annual bonus on top of a £31,000 base salary.