Service Administrator

Confidential; Essex; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Friendly environment

Mon-Fri hours

Career development

Growing business

Supportive team

Job summary

Basildon-based Service Administrator role is office-based with a £28,000–£30,000 salary, Monday to Friday. You will organise schedules, book engineers and liaise with customers to ensure service delivery runs smoothly across the UK.

You will manage engineer diaries, allocate work, update records and provide day-to-day support to field-based engineers while maintaining strong customer service and documentation.

Qualifications

• Experience in administration, scheduling or service coordination.
• Experience booking engineers, tradespeople or field staff is advantageous.
• Strong organisation and time management skills.
• Excellent written and verbal communication.
• Capability to manage multiple priorities in a fast-paced environment.
• Proficient IT skills including MS Office and Excel.
• High attention to detail and accuracy.
• Proactive and positive approach to work.
• Experience with scheduling, CRM or service management systems is beneficial.

Responsibilities

• Schedule and book engineer appointments across the UK.
• Manage engineer diaries and allocate jobs efficiently.
• Liaise with customers to arrange, confirm and update appointments.
• Act as the main point of contact for engineers on site.
• Process service requests and allocate work accordingly.
• Update internal systems with job progress and completion information.
• Maintain accurate records, documentation and customer information.
• Prepare and manage service-related paperwork and compliance documents.
• Support administration of planned and reactive maintenance works.
• Build positive relationships with customers, suppliers and colleagues.
• Assist with general office administration and operational tasks.

Skills

Scheduling

Diary management

Customer liaison

Engineers coordination

Data entry

Documentation

Office administration

CRM systems

Tools

Microsoft Office

Excel

Job description

Service Administrator

Basildon Office Based
£28,000 - £30,000 per annum
Monday - Friday

Organise Schedules. Support Engineers. Keep Things Running Smoothly.

Are you an experienced Administrator with strong scheduling and diary management skills? Do you enjoy working in a busy environment where organisation, attention to detail and customer service are key?

We're partnering with a successful and growing business that delivers specialist services across the UK. Due to continued growth, they're looking for a proactive Service Administrator to join their friendly and supportive team in Basildon.

This is an excellent opportunity for someone who enjoys coordinating appointments, booking engineers, liaising with customers and ensuring administrative processes run efficiently. You'll be a vital part of the team, helping to schedule workloads, maintain records and provide day-to-day support to field-based engineers.

Working closely with customers, engineers and internal departments, you'll ensure appointments are arranged efficiently, paperwork is completed accurately and service delivery runs smoothly.

What You'll Be Doing

• Scheduling and booking engineer appointments across the UK
• Managing engineer diaries and allocating jobs efficiently
• Liaising with customers to arrange, confirm and update appointments
• Acting as the main point of contact for engineers whilst they are on site
• Processing service requests and allocating work accordingly
• Updating internal systems with job progress and completion information
• Maintaining accurate records, documentation and customer information
• Preparing and managing service-related paperwork and compliance documents
• Supporting the administration of planned and reactive maintenance works
• Building positive relationships with customers, suppliers and colleagues
• Assisting with general office administration and operational support tasks

What We're Looking For

• Previous experience in an administration, scheduling or service coordination role
• Experience booking engineers, tradespeople or field-based staff would be highly advantageous
• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Comfortable managing multiple priorities in a fast-paced environment
• Good IT skills, including Microsoft Office and Excel
• High attention to detail and accuracy
• A proactive and positive approach to work
• Experience using scheduling, CRM or service management systems would be beneficial

Why Join?

This is a fantastic opportunity to join a growing business where you'll play a key role in supporting customers and engineers while developing your career within a stable and successful organisation.

In return, you'll enjoy:

• Competitive salary of £29,000 - £32,000
• Friendly and supportive working environment
• Monday to Friday working hours
• Varied and rewarding role
• Opportunities for career development and progression
• Being part of a growing and successful business

Ready for Your Next Move?

If you're an experienced Service Administrator, Engineering Administrator, Scheduler, Planner, Customer Service Administrator or Office Administrator looking for your next challenge, we'd love to hear from you.