Service Scheduler & Engineer Support

Adore Recruitment Ltd; Vange; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Friendly working environment

Career development opportunities

Office-based Basildon

Job summary

Adore Recruitment Ltd. is seeking a Service Administrator in Basildon (office based) to organise schedules and support engineers across the UK. The role focuses on booking appointments, maintaining diaries, and ensuring smooth service delivery with strong customer service and attention to detail.

You will coordinate workloads, update records, and liaise with customers and engineers to keep operations running efficiently. Monday to Friday, with a competitive salary and supportive team environment.

Qualifications

• Previous experience in an administration, scheduling or service coordination role.
• Experience booking engineers, tradespeople or field-based staff would be highly advantageous.
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Scheduling and booking engineer appointments across the UK.
• Managing engineer diaries and allocating jobs efficiently.
• Liaising with customers to arrange, confirm and update appointments.
• Acting as the main point of contact for engineers whilst they are on site.
• Processing service requests and allocating work accordingly.
• Updating internal systems with job progress and completion information.
• Maintaining accurate records, documentation and customer information.
• Preparing and managing service-related paperwork and compliance documents.
• Supporting the administration of planned and reactive maintenance works.
• Building positive relationships with customers, suppliers and colleagues.

Skills

Scheduling

Diary management

Customer service

Organisational skills

Communication skills

Time management

Tools

Microsoft Office

Excel

CRM system

Service management system

Job description

Adore Recruitment Ltd. is seeking a Service Administrator in Basildon (office based) to organise schedules and support engineers across the UK. The role focuses on booking appointments, maintaining diaries, and ensuring smooth service delivery with strong customer service and attention to detail.

You will coordinate workloads, update records, and liaise with customers and engineers to keep operations running efficiently. Monday to Friday, with a competitive salary and supportive team environment.