Service Administrator

Adore Recruitment Ltd; Essex; On-site; GBP 28,000 - 30,000; Full time

Job summary

Basildon-based Service Administrator role offering £28,000 - £30,000 per annum, Monday - Friday. You will organise schedules, book engineers, and keep paperwork running smoothly.

Ideal for an experienced administrator with strong diary management, customer service and attention to detail in a busy UK field-service environment.

Qualifications

• Experience in an administration, scheduling or service coordination role.
• Experience booking engineers or field-based staff is advantageous.
• Excellent communication and time-management skills.
• Strong IT skills, including Microsoft Office and Excel.

Responsibilities

• Scheduling and booking engineer appointments across the UK.
• Managing engineer diaries and allocating jobs efficiently.
• Liaising with customers to arrange, confirm and update appointments.
• Acting as the main point of contact for engineers on site.
• Processing service requests and allocating work accordingly.
• Updating internal systems with job progress and completion information.
• Maintaining accurate records, documentation and customer information.
• Supporting administration of planned and reactive maintenance works.

Skills

Scheduling

Diary management

Customer service

Microsoft Office

Excel

Communication

Attention to detail

Multitasking

Tools

CRM systems

Service management software

Job description

Service Administrator

Basildon Office Based
£28,000 - £30,000 per annum
Monday - Friday

Organise Schedules. Support Engineers. Keep Things Running Smoothly.

Are you an experienced Administrator with strong scheduling and diary management skills? Do you enjoy working in a busy environment where organisation, attention to detail and customer service are key?

We're partnering with a successful and growing business that delivers specialist services across the UK. Due to continued growth, they're looking for a proactive Service Administrator to join their friendly and supportive team in Basildon.

This is an excellent opportunity for someone who enjoys coordinating appointments, booking engineers, liaising with customers and ensuring administrative processes run efficiently. You'll be a vital part of the team, helping to schedule workloads, maintain records and provide day-to-day support to field-based engineers.

Working closely with customers, engineers and internal departments, you'll ensure appointments are arranged efficiently, paperwork is completed accurately and service delivery runs smoothly.

What You'll Be Doing

As a Service Administrator, your responsibilities will include:

• Scheduling and booking engineer appointments across the UK
• Managing engineer diaries and allocating jobs efficiently
• Liaising with customers to arrange, confirm and update appointments
• Acting as the main point of contact for engineers whilst they are on site
• Processing service requests and allocating work accordingly
• Updating internal systems with job progress and completion information
• Maintaining accurate records, documentation and customer information
• Preparing and managing service-related paperwork and compliance documents
• Supporting the administration of planned and reactive maintenance works
• Building positive relationships with customers, suppliers and colleagues
• Assisting with general office administration and operational support tasks

What We're Looking For

• Previous experience in an administration, scheduling or service coordination role
• Experience booking engineers, tradespeople or field-based staff would be highly advantageous
• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Comfortable managing multiple priorities in a fast-paced environment
• Good IT skills, including Microsoft Office and Excel
• High attention to detail and accuracy
• A proactive and positive approach to work
• Experience using scheduling, CRM or service management systems would be beneficial

Why Join?

This is a fantastic opportunity to join a growing business where you'll play a key role in supporting customers and engineers while developing your career within a stable and successful organisation.

In return, you'll enjoy:

• Competitive salary of £29,000 - £32,000
• Friendly and supportive working environment
• Monday to Friday working hours
• Varied and rewarding role
• Opportunities for career development and progression
• Being part of a growing and successful business