Senior Service Quality & DevOps Lead (Banking, Hybrid)

Experis - ManpowerGroup; Sheffield; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment consultancy is seeking a Senior Service Quality Manager in Sheffield for a 12-month contract. The ideal candidate should have 8-12 years of experience in IT production support, particularly in banking applications, and demonstrate strong skills in incident management and collaboration with DevOps teams. The role includes monitoring incidents, leading teams, and ensuring regulatory compliance while fostering continuous process improvement. This position offers an attractive rate and requires a hybrid work schedule.

Qualifications

• 8-12 years in IT production support/operations for complex, global banking applications.
• Proven in incident management and Major Incident response.
• Hands-on with monitoring & logging tools.

Responsibilities

• Monitor and resolve production incidents for banking applications.
• Provide L1 and L2 support and collaborate with application support teams.
• Lead post-incident root cause analysis and implement preventive measures.

Skills

Java application support

Incident Management

Monitoring/Observability

DevOps

Regulatory compliance

Team leadership

Education

Minimum of 8 years in IT production support

Tools

Splunk

Grafana

Docker

Kubernetes

Jenkins

ServiceNow

Job description

A leading recruitment consultancy is seeking a Senior Service Quality Manager in Sheffield for a 12-month contract. The ideal candidate should have 8-12 years of experience in IT production support, particularly in banking applications, and demonstrate strong skills in incident management and collaboration with DevOps teams. The role includes monitoring incidents, leading teams, and ensuring regulatory compliance while fostering continuous process improvement. This position offers an attractive rate and requires a hybrid work schedule.