Senior Service Desk Advisor – 24/7 Onsite

Vodafone; Farnborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunication company in Farnborough seeks a Senior Service Desk Advisor to manage incident tickets and ensure operational excellence. This role requires strong ticket management skills and the ability to handle escalations. The environment includes 24/7 support with a focus on customer service and incident resolution. Candidates with experience in high-pressure scenarios and attention to detail will excel.

Benefits

Excellent basic salary

Shift allowance

Bonus

Paid time for charity work

Up to 28 days off plus bank holidays

Qualifications

• Previous experience in ticket management and escalations is essential.
• Ability to work under minimal supervision in high-pressure environments.
• Experience with SC Clearance eligibility.

Responsibilities

• Manage a variety of tickets and drive escalations through Service Incident Management.
• Provide seamless incident resolution to minimize disruption.
• Proactively monitor incidents and support the service desk.

Skills

Ticket management

Relationship building

Analytical skills

Communication skills

ITIL 4 Qualification

Attention to detail

Job description

A leading telecommunication company in Farnborough seeks a Senior Service Desk Advisor to manage incident tickets and ensure operational excellence. This role requires strong ticket management skills and the ability to handle escalations. The environment includes 24/7 support with a focus on customer service and incident resolution. Candidates with experience in high-pressure scenarios and attention to detail will excel.