Senior Service Delivery Manager – Digital Transformation

VanRath; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A major Public Sector client in Belfast seeks an experienced professional to manage complex service agreements within the technology sector. The role focuses on ensuring quality delivery by outsourced providers, stakeholder engagement, and continuous service improvements. The ideal candidate will have over 10 years of experience in technology, strong commercial awareness, and ITIL qualifications. This position supports hybrid working and offers competitive compensation up to £400 per day.

Benefits

Up to £400 per day

Hybrid working supported

Working at a top ranked place to work

Qualifications

• 10+ years experience in the technology sector.
• 5+ years of managing large value, complex service agreements.
• Experience with outsourced IT agreements.
• Ability to create and present competent business cases.
• Strong commercial awareness.

Responsibilities

• Maintain relationships with outsourced providers.
• Ensure services meet business requirements.
• Deliver as escalation point for contract issues.
• Develop managed service strategies.
• Monitor and approve invoices.

Skills

Service / Contract management

Stakeholder engagement

Project management

Commercial awareness

ITIL v3 or v4

Job description

A major Public Sector client in Belfast seeks an experienced professional to manage complex service agreements within the technology sector. The role focuses on ensuring quality delivery by outsourced providers, stakeholder engagement, and continuous service improvements. The ideal candidate will have over 10 years of experience in technology, strong commercial awareness, and ITIL qualifications. This position supports hybrid working and offers competitive compensation up to £400 per day.