Senior Service Charge Officer

Moat Homes; Dartford; Hybrid; GBP 34,000 - 43,000; Part time

Job summary

A housing association in the UK is seeking a Senior Service Charge Officer to ensure fair budgeting and charging of service charges. Candidates should have experience with Landlord and Tenant legislation and strong data manipulation skills. The role supports agile working, providing flexibility between home and office. This fixed-term position for 6 months offers competitive salary and benefits, allowing you to positively impact the lives of customers in the community.

Benefits

Excellent benefits

Qualifications

• Operational understanding of service charges in the social housing sector.
• Experience in applying Landlord and Tenant legislation regarding service charges.

Responsibilities

• Provide excellent customer service related to service charges.
• Ensure service charges are budgeted and charged fairly.
• Respond to peak demand periods flexibly.

Skills

Landlord and Tenant legislation

Data manipulation with spreadsheets

Job description

Senior Service Charge Officer

Role Title: Senior Service Charge Officer

Hours: 35 hours per week Monday-Friday

Salary: 34301-42876 per annum (salary offered dependent on experience)

Contract: Fixed term for 6 months

You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role.

We support agile working so you'll be provided all IT equipment to work flexibly between your home and our Dartford office.

Who are we

Moat Housing Association in England with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to open doors to better lives for our customers. We thrive to be customer pioneers; providing a great customer experience.

We are also proud to announce that we have been awarded an accreditation for The Sunday Times Best Places to Work 2025 based on our employee feedback.

You’ll have

• An understanding of Landlord and Tenant legislation and best practice with more detailed knowledge of aspects that relate to service charges.
• An understanding of the application of service charges in the social housing under lease arrangements.
• Flexible approach to working hours to be able to respond to times of peak demand (year end etc.)
• Experienced in use of spreadsheets to collate and manipulate data.

Qualifications

• Required Experience: Senior IC
• Key Skills: Children Activity, Catering, Cost Estimation, FX, Insulation, Airport

Why join us

Come and make a difference, grow your career, join a great team and take on new challenges.

In return you'll receive

Excellent benefits. For more info check out our employee benefits video here: to know more about Moat

Check out our social media feeds!

LinkedIn: @moathomes

Facebook: Moat Homes

If this sounds like the role for you apply by 11pm on Sunday 2 November 2025 and be part of something bigger!

We encourage you to apply early as we may close the advert before this date if we receive good interest. We’re looking forward to reading your application!

If you require any additional adjustments to the recruitment process please email