Senior Service Advisor – Auto Dealership Front Desk

Hawk Hiring LTD; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Employee Assistance Programme

25 days holiday + bank holidays

On-site parking

Job summary

Hawk Hiring LTD in Bristol is seeking an experienced Service Advisor to join our main dealer front-of-house team. You will manage service bookings, authorise repairs, explain updates, and deliver a 5-star customer experience.

The ideal candidate has at least 2 years in a franchised service role, is proficient with Kerridge/Drive/Pinewood, holds a full UK driving licence, and can upsell warranty work. Base salary around £30k with high OTE and uncapped bonus.

Qualifications

• Minimum 2 years of experience as a Service Advisor within a franchised main dealership.
• Familiarity with dealer management systems (e.g., Kerridge / Drive / Pinewood).
• Knowledge of warranty procedures and upsell processes is advantageous.
• Full UK Driving Licence.

Responsibilities

• Manage service bookings and authorise repair work.
• Explain technical updates to customers and ensure clear communication.
• Deliver a 5-star customer experience at front-of-house.
• Collaborate with workshop staff to ensure efficient service delivery.

Skills

Customer service

Communication

Problem solving

Tools

Kerridge

Drive

Pinewood

Job description

Hawk Hiring LTD in Bristol is seeking an experienced Service Advisor to join our main dealer front-of-house team. You will manage service bookings, authorise repairs, explain updates, and deliver a 5-star customer experience.

The ideal candidate has at least 2 years in a franchised service role, is proficient with Kerridge/Drive/Pinewood, holds a full UK driving licence, and can upsell warranty work. Base salary around £30k with high OTE and uncapped bonus.