Prestige Auto Service Advisor (Aftersales)

Hawk Hiring LTD; Swindon; On-site; GBP 60,000 - 66,000; Full time

Benefits offered by this job

Private medical insurance

Health cash plan

Employee Assistance Programme (EAP)

25 days holiday

Staff discounts on vehicle servicing,,

Pension scheme

Life assurance

Referral bonus scheme

Learning & development paths

On-site parking

Job summary

Hawk Hiring LTD is seeking an ambitious Service Advisor / Aftersales Advisor / Service Receptionist to join a prestige dealership front-of-house team in Swindon. You will act as the primary link between customers and workshop technicians, handling bookings, updates and recommendations with a personalised, high-standard service approach.

The role requires proven experience in a Service Advisor position within the automotive sector, outstanding communication and organisational skills, a good

Qualifications

• Experience in a Service Advisor role within automotive dealerships or franchises.
• Excellent communication, interpersonal and organisational skills.
• Solid understanding of automotive products, service processes and customer satisfaction targets.

Responsibilities

• Handle service bookings and workshop liaison at the front desk.
• Communicate vehicle repair recommendations and progress updates to customers.
• Deliver a first-class, personalised ownership experience at every stage.
• Maintain accurate records and manage customer expectations throughout service visits.

Skills

Service advisory experience

Communication skills

Interpersonal skills

Organisational skills

Customer service

Job description

Hawk Hiring LTD is seeking an ambitious Service Advisor / Aftersales Advisor / Service Receptionist to join a prestige dealership front-of-house team in Swindon. You will act as the primary link between customers and workshop technicians, handling bookings, updates and recommendations with a personalised, high-standard service approach.

The role requires proven experience in a Service Advisor position within the automotive sector, outstanding communication and organisational skills, a good