Premium Service Advisor: Brand Training & Benefits

Hawk Hiring LTD; Oxford; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Employee discounts

On-site parking

Job summary

Hawk Hiring LTD is seeking an experienced Service Advisor to join our front-of-house workshop team in Oxford. You will greet customers, book in servicing and repairs, and communicate clearly about parts and work required while maintaining an exemplary customer journey from drop-off to collection.

You will liaise with the workshop, upsell aftersales where appropriate, and ensure smooth operation in a busy dealership environment. A Full UK driving licence is required.

Qualifications

• Proven experience as a Service Advisor, Aftersales Advisor, or Customer Service Executive within the automotive industry.
• Solid foundational understanding of technical parts and vehicle maintenance mechanics.
• Experience with OneLink is preferred, though not essential (full training provided).
• Exceptional communication, organisation, and interpersonal skills with a passion for customer satisfaction.
• Full UK driving licence.

Responsibilities

• Greet customers and manage bookings for servicing and repairs.
• Update customers on repair progress and explain parts/work needed.
• Coordinate with workshop team to prioritise and schedule work.
• Upsell aftersales products/services where appropriate.

Skills

Customer service

Automotive knowledge

Communication

Driving licence

Tools

OneLink

Job description

Hawk Hiring LTD is seeking an experienced Service Advisor to join our front-of-house workshop team in Oxford. You will greet customers, book in servicing and repairs, and communicate clearly about parts and work required while maintaining an exemplary customer journey from drop-off to collection.

You will liaise with the workshop, upsell aftersales where appropriate, and ensure smooth operation in a busy dealership environment. A Full UK driving licence is required.