Senior Service Advisor

KPI People; Milton Keynes; On-site; GBP 32,000 - 42,000; Full time

Job summary

A leading company in the automotive service industry is seeking an experienced Senior Service Advisor to enhance their Aftersales team in Milton Keynes. The position involves supporting the service department, ensuring excellent customer interactions, and managing service plan sales. Offering a competitive salary of £32,000 with OTE potential and a great benefits package.

Benefits

Great Benefits Package

Qualifications

• 3 years Motor Trade Service Advisor experience.
• Full UK Driving Licence.

Responsibilities

• Support the Aftersales Manager with the smooth running of the Service Department.
• Meet and Greet Customers.
• Invoicing work carried out and taking payment.

Skills

Customer Service

Communication

Sales

Job description

Senior Service Advisor – Milton Keynes -
Basic Salary - £32,000 –
OTE - £42,000 –
Great Benefits Package -

Our client, a busy Franchised Van Centre in Milton Keynes has the requirement for a n experienced Senior Service Advisor to join their successful Aftersales team.

Senior Service Advisor Responsibilities

As a Senior Service Advisor your responsibilities will include:

Support the Aftersales Manager with the smooth running of the Service Department
Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

3 years Motor Trade Service Advisor experience
Full UK Driving Licence

Desirable Requirements:

Senior Service Advisor Experience
Franchised Dealership Experience
Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £32,000
On Target Earnings of £42,000
Great Benefits Package

Working Hours

Monday to Friday 8am – 6pm
Saturday Mornings on a Rota