Senior Service Advisor - Edgware

Silcom Recruitment; Edgware; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Superb company benefits

Job summary

Silcom Recruitment is assisting an established motor trade car dealership group in Edgware to recruit a Senior Service Advisor. You will focus on delivering excellent customer service, booking services, and progressing updates while upselling where appropriate.

Ideal candidates will have motor trade aftersales experience and Kerridge knowledge. The role offers a strong career path into supervision within a busy Aftersales team.

Qualifications

• Excellent customer service background essential.
• Experience in aftersales within motor trade preferred.
• Kerridge system experience would be beneficial.
• Keen to progress into a senior supervisory role.

Responsibilities

• Welcome customers into the dealership and greet them.
• Book vehicles in for service (face-to-face & telephone).
• Upsell where possible and provide progress updates on vehicles.
• Work with Aftersales team to deliver the best customer experience.

Skills

Customer service

Motor trade

Kerridge

Supervisory

Tools

Kerridge system

Job description

The Role:

We are recruiting on the behalf of an established motor trade car dealership group, with a site based in Edgware. Our client is currently seeking an experienced Senior Service Advisor to join their team.

Our client is able to consider experienced Service Advisors who are keen to take the next step in their career, into a senior, supervisory position.

OR we would be keen to see experienced Senior Service Advisors looking to progress their career in Aftersales

Reporting to the Aftersales Manager & Service Reception Supervisor , the ideal candidate will be responsible for the following:

Responsibilities:

As a part of this service team, you will work towards ensuring every customer has the best experience possible.

This will include welcoming customers into the Dealership, booking their vehicle in for service (face-to-face & telephone), up-selling where possible & progress updates on their vehicle.

This position is predominantly customer focused and the successful candidate must have an excellent customer service background.

Ideally previous motor trade experience working in an aftersales capacity. Kerridge system experience would be beneficial.

The Package:

£28,000 - £30,000+ Basic starting salary, dependant on experience - £40,000 - £42,000 On Target Earnings

Superb company benefits

Monday to Friday - 8:00am - 6:00pm - Saturday on rota (one in two) 8:30am - 12:30pm