Senior Service Advisor

Perfect Placement UK Ltd; Newbury; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Company car

Fuel card

Career development

Generous holiday package

Job summary

Perfect Placement UK Ltd is representing a reputable main car dealership in Newbury, seeking an experienced Senior Service Advisor to join a professional and customer-focused team. This role offers a basic salary up to £27,000 with OTE up to £36,000 and a Monday–Friday 8am–6pm schedule, plus a 1 in 3 Saturday morning rota.

A company car and fuel card are included. Ideal candidates will have automotive aftersales or Service Advisor experience, strong customer service skills, and the ability to

Qualifications

• Experience in automotive aftersales or as a Service Advisor
• Strong customer service and communication skills
• Organised with ability to upsell services and warranties confidently
• Ability to work within team-driven environments
• Knowledge of dealership processes and CRM systems desirable
• Professional attitude and focus on delivering a high-quality customer experience

Responsibilities

• Book customer appointments and manage diary schedules
• Process payments for work carried out
• Upsell service plans and warranties to customers
• Match and exceed monthly sales targets
• Prepare and process job cards efficiently
• Drive the business by increasing sales and profit margins
• Maintain a high standard of working environment and dealership presentation
• Promote a professional image and deliver exceptional customer service at all times

Skills

Customer service

Communication

Upsell services

CRM systems

Teamwork

Job description

We are representing a reputable main car dealership in Newbury, seeking an experienced Senior Service Advisor to join their professional and customer-focused team. This is an excellent opportunity for a skilled automotive professional to develop within a forward-thinking dealership that values staff satisfaction and career progression.

Benefits of the Senior Service Advisor

• Up to £27,000 basic salary, with the potential to earn £36,000 OTE
• Main car dealership environment with a supportive team
• Working hours: Monday to Friday, 8am - 6pm, with a 1 in 3 Saturday morning rota
• Company car and fuel card included
• Professional and respectful working environment
• Opportunities for career development within a well-established dealership
• Generous holiday package and performance-based rewards

Duties of the Senior Service Advisor

• Book customer appointments and manage diary schedules
• Process payments for work carried out
• Upsell service plans and warranties to customers
• Match and exceed monthly sales targets
• Prepare and process job cards efficiently
• Drive the business by increasing sales and profit margins
• Maintain a high standard of working environment and dealership presentation
• Promote a professional image and deliver exceptional customer service at all times

Requirements of the Senior Service Advisor

• Previous experience in automotive aftersales or as a Service Advisor
• Strong customer service and communication skills
• Organised with the ability to upsell services and warranties confidently
• Ability to work within team-driven environments
• Knowledge of dealership processes and CRM systems is desirable
• Professional attitude and a focus on delivering a high-quality customer experience

This is a rewarding role for a dedicated Service Advisor, Senior Service Advisor, or Aftersales professional looking to work within a dealership that values its staff and offers opportunities for growth. Our client is committed to providing a positive working environment where automotive expertise is recognised and rewarded.