Senior Service Advisor

Perfect Placement UK Ltd; Hempstalls; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Structured training

Career progression

In-house brand development

Supportive Aftersales Team

Job summary

Perfect Placement UK Ltd. is seeking an experienced Senior Service Advisor for our Stoke-on-Trent dealership in Staffordshire. The role offers a £32,000 basic salary with £38,000 OTE, reflecting a strong earning potential within a leading automotive group.

In this busy Aftersales environment, you will manage bookings, advise on warranty coverage, and deliver first-class customer service. The position features weekday hours with a Saturday morning rota and prospects for long-term progression

Qualifications

• Experience as a Senior Service Advisor or Service Advisor in the automotive sector.
• Strong customer service and communication skills.
• Ability to explain technical information clearly and build rapport.

Responsibilities

• Book MOTs, vehicle servicing and repairs for customers.
• Advise on warranty coverage and upsell parts or accessories where appropriate.
• Coordinate appointments with service team based on workload.
• Handle high volume of customer enquiries via phone and online booking.
• Provide customers with timely updates on turnaround times.

Skills

Customer service

Communication

Teamwork

Organisation

Automotive knowledge

Kerridge/ADP experience

Tools

Kerridge

ADP

Job description

We are recruiting an experienced Senior Service Advisor to join our busy Aftersales Team at our Stoke-on-Trent dealership in Staffordshire. This permanent opportunity offers a £32,000 basic salary, £38,000 OTE and excellent progression within a leading automotive group.

This Senior Service Advisor position is ideal for an automotive professional seeking greater responsibility, career development and the opportunity to deliver outstanding customer service within a supportive dealership environment.

• OTE of up to £38,000
• Monday to Friday, 8.30am to 6pm
• Saturday morning rota, 8.30am to 12.30pm
• Continuous training and in-house brand development
• Supportive and experienced Aftersales Team
• Excellent progression opportunities within the dealership and wider group

Duties:

• As Senior Service Advisor, book MOTs, vehicle servicing and repair work for customers
• Advise customers on warranty cover and recommend additional parts or accessories where appropriate
• Liaise with Service Advisors, Vehicle Technicians and the Service Manager to coordinate appointments according to workload and call volumes
• Manage a high volume of customer enquiries, telephone calls and online booking requests
• Keep customers informed of vehicle turnaround times and provide clear updates throughout the repair process
• Maintain accurate customer records and update dealership systems following new bookings
• Deliver a consistently professional and first-class customer experience

Requirements:

• Previous experience as a Senior Service Advisor or Service Advisor within the automotive industry
• Excellent customer service and communication skills
• Ability to build rapport with customers and explain technical information clearly
• Strong organisational skills and the ability to manage multiple tasks in a busy environment
• Positive, energetic and professional approach
• Ability to work effectively as part of a team while using your own initiative
• Experience using Kerridge, ADP or another dealer management system would be advantageous
• Genuine passion for vehicles and delivering high standards of customer care

The successful Senior Service Advisor will join a professional dealership offering structured training, long-term development and the opportunity to play a key role within the Aftersales Team.

This Senior Service Advisor role provides an excellent opportunity to build a rewarding career with a respected automotive group.

For the right Senior Service Advisor, this is an excellent opportunity to develop your career within a professional and supportive automotive dealership.