Senior Service Advisor

Perfect Placement UK Ltd; Stoke-on-Trent; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Continuous training

In-house brand development

Supportive Aftersales Team

Excellent progression

Job summary

Perfect Placement UK Ltd in Stoke-on-Trent is seeking an experienced Senior Service Advisor to join our busy Aftersales Team at a leading automotive dealership. The role offers a £32,000 basic salary with an OTE of £38,000 and opportunities for progression within the group.

You'll deliver outstanding customer service, book MOTs and servicing, advise on warranty cover and coordinate with technicians to keep customers updated throughout the repair process.

Qualifications

• Experience as Senior Service Advisor or Service Advisor in automotive.
• Strong customer service and communication skills.
• Ability to build rapport and explain technical information clearly.
• Able to manage multiple tasks in a busy environment.

Responsibilities

• Book MOTs, servicing and repair work for customers.
• Advise customers on warranty cover and recommend parts or accessories.
• Coordinate appointments with technicians and service manager to workload.
• Handle high volume of customer enquiries and bookings.
• Provide clear updates on vehicle turnaround times.

Skills

Customer service

Communication

Teamwork

Organisational skills

Initiative

Tools

Kerridge

ADP

Dealer management system

Job description

We are recruiting an experienced Senior Service Advisor to join our busy Aftersales Team at our Stoke-on-Trent dealership in Staffordshire.

This permanent opportunity offers a £32,000 basic salary, £38,000 OTE and excellent progression within a leading automotive group.

This Senior Service Advisor position is ideal for an automotive professional seeking greater responsibility, career development and the opportunity to deliver outstanding customer service within a supportive dealership environment.

• OTE of up to £38,000
• Monday to Friday,
  8.30am to 6pm
• Saturday morning rota,
  8.30am to
  12.30pm
• Continuous training and in-house brand development
• Supportive and experienced Aftersales Team
• Excellent progression opportunities within the dealership and wider group Duties:
• As Senior Service Advisor, book MOTs, vehicle servicing and repair work for customers
• Advise customers on warranty cover and recommend additional parts or accessories where appropriate
• Liaise with Service Advisors, Vehicle Technicians and the Service Manager to coordinate appointments according to workload and call volumes
• Manage a high volume of customer enquiries, telephone calls and online booking requests
• Keep customers informed of vehicle turnaround times and provide clear updates throughout the repair process
• Maintain accurate customer records and update dealership systems following new bookings
• Deliver a consistently professional and first-class customer experience Requirements:
• Previous experience as a Senior Service Advisor or Service Advisor within the automotive industry
• Excellent customer service and communication skills
• Ability to build rapport with customers and explain technical information clearly
• Strong organisational skills and the ability to manage multiple tasks in a busy environment
• Positive, energetic and professional approach
• Ability to work effectively as part of a team while using your own initiative
• Experience using Kerridge, ADP or another dealer management system would be advantageous
• Genuine passion for vehicles and delivering high standards of customer care The successful Senior Service Advisor will join a professional dealership offering structured training, long-term development and the opportunity to play a key role within the Aftersales Team.

This Senior Service Advisor role provides an excellent opportunity to build a rewarding career with a respected automotive group.

For the right Senior Service Advisor, this is an excellent opportunity to develop your career within a professional and supportive automotive dealership.