Senior Service Advisor

Perfect Placement UK Ltd; Gloucester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Salary up to £33k

OTE £38k

30 days annual leave

Training provided

Pension

Staff discounts

Career progression

Job summary

Perfect Placement UK Ltd in Gloucester is seeking an experienced Senior Service Advisor to join its family-run automotive business with a long trading history. You will support the Aftersales Manager, oversee a small team, and deliver outstanding customer service across the service department.

The role offers a basic salary up to £33,000 per year plus a performance-based bonus to reach around £38,000 OTE. Benefits include 30 days leave, pension, training, staff discounts, and clear career

Qualifications

• Previous experience as Senior Service Advisor or similar in automotive dealership.
• Strong communication, organisational and customer service skills.
• Live in Gloucester or within commuting distance.
• IT proficiency; Autoview experience advantageous.

Responsibilities

• Act as key contact for customers, handling interactions professionally.
• Support Aftersales Manager with supervision of the service team.
• Drive service profitability through effective communication and upselling.
• Coordinate with workshop, parts and sales to ensure efficient processes.
• Maintain high standards of the customer journey and support targets.
• Communicate with manufacturers regarding warranty authorisations and repairs.

Skills

Communication skills

Customer service

Organisational skills

Professional approach

Tools

Autoview DMS

Job description

Our client is seeking an experienced Senior Service Advisor to join their multi-franchise-approved dealership in Gloucester, Gloucestershire. This Senior Service Advisor position offers an excellent opportunity to join a family-run automotive business with more than 100 years of trading history.

The successful Senior Service Advisor will support the Aftersales Manager, help oversee a small team and deliver exceptional customer service.

Benefits:

• Basic salary of up to £33,000 per annum, dependent on experience.
• Performance-related bonus scheme with on-target earnings of approximately £38,000.
• 30 days' annual leave, including bank holidays.
• Full in-house and manufacturer-accredited training.
• Contributory workplace pension scheme and death-in-service benefits.
• Staff discounts on new and used vehicles, servicing and parts.
• Excellent career prospects within an established family-run business.
• Monday to Friday hours of 8:00am to 5:30pm, plus one in four Saturdays from 8:30am to 12:30pm.

Duties:

• The Senior Service Advisor will act as a key point of contact for customers, ensuring all interactions are handled professionally and efficiently.
• Support the Aftersales Manager with the supervision, mentoring, and motivation of the service team.
• Drive service profitability through effective communication, accurate documentation and proactive upselling.
• Liaise with workshop, parts and sales departments to ensure efficient internal processes.
• Maintain high standards throughout the customer journey and support departmental targets.
• Communicate with manufacturers regarding warranty authorisations and repairs.

Requirements:

• Previous experience as a Senior Service Advisor, Service Advisor or in a similar senior customer service role within an automotive dealership or garage.
• Strong communication, organisational and customer service skills.
• A professional approach and commitment to achieving complete customer satisfaction.
• IT proficiency; experience using the Autoview dealer management system would be advantageous.
• Knowledge of automotive warranty procedures would be beneficial but is not essential.
• Live in Gloucester or within a reasonable commuting distance.