Service Advisor

ISQ Recruitment; Gloucester; Presencial; GBP 31.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement

Birthday off

Pension scheme

Life assurance

Manufacturer training

Career progression

Wellbeing support

24-hour online GP service

Maternity/Paternity benefits

Long service rewards

Descripción de la vacante

ISQ Recruitment LTD is seeking an experienced Service Advisor to join a well-established automotive business in Gloucester. You will be the key link between customers and the workshop, coordinating servicing and repairs while ensuring high-quality customer service.

The role offers a competitive salary (£34,000 basic), a clear path for career progression, and ongoing training within a supportive workshop environment.

Formación

• Experience in customer-facing automotive roles or service reception is desirable.
• Strong communication and organisational skills are essential.
• Good IT and administration abilities, with attention to detail.

Responsabilidades

• Manage customer enquiries, service bookings and vehicle repair appointments.
• Coordinate workshop schedules to maximise efficiency and productivity.
• Keep customers informed of servicing, repairs and completion times.
• Prepare accurate job cards, repair estimates and invoices.
• Explain recommended repairs and maintenance requirements.
• Liaise with technicians and parts department.
• Process warranty paperwork and maintain service records.
• Identify opportunities to upsell aftersales services.

Conocimientos

Customer service

Communication

Organisational skills

Administration

IT literacy

Herramientas

Kerridge

Descripción del empleo

Service Advisor - Automotive / Commercial Vehicles

Location: Gloucester, Gloucestershire
Salary: £34,000 basic
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 7:00am - 3:30pm, plus alternate Saturdays, 7:00am - 12:00pm
Benefits: 23 days' holiday plus bank holidays, birthday off, company pension, manufacturer training, career progression and employee wellbeing support.

Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.

The Opportunity

ISQ Recruitment is looking for a Service Advisor to join a well-established automotive business in Gloucester. This is a fantastic opportunity for an experienced Automotive Service Advisor, Service Receptionist or Aftersales Advisor looking to develop their career within a professional and supportive workshop environment.

You’ll be the key link between customers and the workshop, coordinating vehicle servicing, maintenance and repairs while ensuring customers receive excellent service throughout.

The business offers a competitive package, ongoing training and genuine opportunities for long-term career development.

Key Responsibilities

• Manage customer enquiries, service bookings and vehicle repair appointments.
• Coordinate workshop schedules to maximise efficiency and productivity.
• Keep customers informed of vehicle servicing, repairs and completion times.
• Prepare accurate job cards, repair estimates and invoices.
• Explain recommended repairs and additional maintenance requirements.
• Liaise with Vehicle Technicians, Mechanics and the Parts Department.
• Process warranty-related paperwork and maintain accurate service records.
• Identify opportunities to promote additional products and aftersales services.
• Deliver excellent customer service and maintain strong customer relationships.

What We're Looking For

• Previous experience as a Service Advisor, Automotive Service Advisor or Service Receptionist is desirable.
• Experience working within a main dealership, independent garage or commercial vehicle workshop would be advantageous.
• Strong customer service and communication skills.
• Excellent organisational skills with the ability to manage multiple bookings.
• Confidence explaining vehicle servicing, maintenance and repair requirements.
• Good IT and administration skills.
• Experience using Kerridge or a similar dealership management system would be beneficial.
• A positive, professional attitude and the ability to work as part of a busy aftersales team.

Candidates with strong customer service and administration experience who are looking to develop a career in the automotive industry are also encouraged to apply.

What’s on Offer?

• Competitive salary dependent on experience.
• 23 days' annual leave plus bank holidays.
• Additional day off for your birthday.
• Company pension scheme.
• Life assurance - four times annual salary.
• Manufacturer and in-house training.
• Career development and progression opportunities.
• Employee Assistance Programme and wellbeing support.
• Access to a 24-hour online GP service.
• Enhanced maternity and paternity benefits.
• Long-service recognition and additional holiday entitlement.
• Supportive working environment within an established automotive business.