Senior Service Advisor

AutoSkills (United Kingdom); Coalville; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

25 days' annual leave

Employee benefits and discounts

Job summary

AutoSkills (United Kingdom) is seeking a Senior Service Advisor in Coalville to coordinate workshop activity, manage customer expectations and drive efficient service operations. You will be the key link between customers, technicians and management, handling bookings, communications and cost control.

The role requires strong customer service, vehicle knowledge and the ability to prioritise, with a focus on delivering quality service and achieving departmental KPIs.

Qualifications

• Experience in senior Service Advisor or similar workshop-facing role.
• Strong customer service experience in motor trade or commercial vehicle sector.
• Good technical knowledge of vehicles, servicing and repairs.
• Excellent communication and telephone skills.
• Strong organisational and administration abilities.
• Ability to manage customer expectations and work under pressure.
• Experience with job costing, invoicing and workshop data.

Responsibilities

• Coordinate workshop capacity and bookings to maximise utilisation.
• Take customer bookings and schedule inspections, servicing and repair.
• Act as main contact between customers and workshop; ensure clear requirements.
• Monitor jobs to meet agreed timescales and costs; obtain approvals as needed.
• Ensure accurate job cards, repair orders, parts, labour and testing.
• Coordinate parts and subcontract work; support invoicing and costs.

Skills

Customer service

Communication skills

Vehicle knowledge

Organisational skills

Problem solving

Motor trade experience

Job description

£31,880–£35,236 per annum, depending on experience

Hours: Monday–Friday, 08:00–16:30

Contract: Full-time, Permanent

Are you an experienced

Senior Service Advisor with strong customer service skills and a background in the motor trade or commercial vehicle sector?

Do you have the technical knowledge and confidence to coordinate workshop activity, manage customer expectations and ensure jobs are completed efficiently, accurately and to the required standard?

This is an excellent opportunity for a

Senior Service Advisor to take a key role within an established commercial vehicle operation in Coalville, supporting the service department and acting as an important link between customers, technicians and management.

The Role

As a

Senior Service Advisor, you will take responsibility for coordinating customer requirements and supporting the efficient operation of the service department.

You will be responsible for:

• Planning workshop capacity and proactively managing bookings to maximise workshop utilisation.


• Taking customer bookings and ensuring vehicles are scheduled appropriately for inspection, servicing and repair.


• Acting as a key point of contact between customers and the workshop, ensuring requirements are clearly understood and communicated.


• Interpreting customer instructions and technical requirements accurately before work is authorised.


• Monitoring jobs throughout the repair process and ensuring work is completed within agreed timescales.


• Communicating delays, additional repairs and associated costs to customers and obtaining the necessary authorisation.


• Ensuring job cards and repair orders accurately reflect work completed, parts used, labour and testing carried out.


• Coordinating parts requirements and arranging subcontract work where necessary.


• Costing completed work and ensuring invoices are raised accurately and efficiently.


• Maintaining accurate vehicle histories, service records and customer documentation.


• Monitoring workshop performance, hours sold, service activity and relevant financial information.


• Supporting the achievement of departmental and personal KPIs.


• Deputising across the service department when required and providing support to colleagues.


• Maintaining high standards of customer service while protecting the commercial interests of the business.

The

Senior Service Advisor will also be expected to identify potential issues before they affect customers, communicate effectively with all parties and help maintain a smooth and productive workshop operation.

About You

The successful

Senior Service Advisor will ideally have:

• Previous experience in a senior Service Advisor or similar workshop-facing role.


• Strong customer service experience, ideally within the motor trade or commercial/heavy vehicle sector.


• Good technical knowledge of vehicles, servicing, maintenance and repairs.


• Excellent communication and telephone skills.


• Strong organisational and administration abilities.


• The confidence to manage customer expectations and deal with challenging situations professionally.


• Strong problem-solving and analytical skills.


• Experience working with job costing, invoicing, workshop information or performance data.


• The ability to prioritise workload and work effectively under pressure.


• A proactive approach with the confidence to work independently and as part of a wider service team.

A

Senior Service Advisor should be commercially aware, customer-focused and confident enough to take ownership of issues through to resolution.

What's On Offer?

£31,880–£35,236 per annum, depending on experience

• 25 days' annual leave


• Additional employee benefits and discounts