Senior Service Advisor

Perfect Placement UK Ltd; London Borough of Croydon; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Bonus scheme

Pension & health insurance

On-site parking

Training

Job summary

Perfect Placement UK Ltd. recruit a Senior Service Advisor for a respected automotive dealer group at a prominent Croydon site. The role offers a competitive salary, a generous uncapped bonus, and comprehensive benefits, including pension, health insurance, and on-site parking.

The ideal candidate will lead the Service Advisor team, drive service and warranty sales, and maintain high customer satisfaction through exceptional service and effective upselling opportunities across Kerridge systems.

Qualifications

• Proven experience as a Service Advisor or Senior Service Advisor within the motor trade.
• Strong communication and organisational skills.
• Ability to lead by example and motivate a team.

Responsibilities

• Provide exceptional customer service as a Senior Service Advisor.
• Lead and motivate the Service Advisor team to hit targets.
• Manage service and warranty sales, including upselling service plans and labour warranties.

Skills

Communication skills

Organisational skills

Leadership

DMS Kerridge Rev8

Customer focus

Time management

Tools

Kerridge Rev8

Job description

We are recruiting on behalf of a reputable automotive dealer group for the position of Senior Service Advisor at their prominent site in Croydon. This is an excellent opportunity for an experienced service professional seeking a role that offers competitive pay, generous bonus schemes, and comprehensive benefits. The ideal individual will be proactive, results-oriented, and committed to delivering outstanding customer service.

Benefits & Compensation

• Competitive basic salary of £36,000 per annum
• Uncapped bonus scheme with an OTE of £46,000, including potential bonuses of up to £900 per month
• Monday to Friday working hours, 8am to 6pm, with optional paid overtime on Saturdays at time and a half
• 22 days annual leave plus bank holidays
• Pension contributions and health insurance
• On-site parking at Europe's largest manufacturer site
• Industry-leading manufacturer training
• High street retail discounts and additional staff perks, including team rewards

Duties

• Providing exceptional customer service as a Senior Service Advisor
• Leading and motivating the Service Advisor team to achieve targets
• Managing service and warranty sales, including upselling service plans and labour warranties
• Ensuring accurate and efficient management of paperless job cards, primarily using Kerridge
• Supporting the workshop with additional sales and upsell opportunities as the Senior Service Advisor
• Managing customer expectations to ensure a first-class experience
• Maintaining high levels of customer satisfaction and meeting performance targets
• Achieving and exceeding service and warranty sales goals

Requirements

• Proven experience as a Service Advisor or Senior Service Advisor within the motor trade
• Strong communication and organisational skills
• Ability to lead by example and motivate a team as the Senior Service Advisor
• Knowledge of Dealer Management Systems (DMS), ideally Rev8 Kerridge
• Customer-focused attitude with a drive to meet sales targets
• Excellent time-management and organisational skills