Senior Service Advisor

Auto Skills UK; Coalville; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Bonus scheme

25 days annual leave

Pension

Private healthcare

Career development

Employee discounts

Job summary

Auto Skills UK in Coalville is seeking a Senior Service Advisor to coordinate customer requirements and support the service department in a busy workshop environment.

You will plan workshop capacity, manage bookings, schedule inspections and repairs, and be the main link between customers, technicians and management to ensure work is completed to standard.

Qualifications

• Previous experience in a senior Service Advisor or similar workshop-facing role.
• Strong customer service experience within motor trade or commercial/heavy vehicle sector.
• Good technical knowledge of vehicles, servicing, maintenance and repairs.
• Excellent communication and telephone skills.
• Strong organisational and administration abilities.
• Ability to manage customer expectations professionally and under pressure.
• Experience working with job costing, invoicing and workshop information.

Responsibilities

• Coordinate customer requirements and support efficient service department operations.
• Plan workshop capacity and manage bookings to maximise utilisation.
• Take bookings, schedule inspections, servicing and repairs.
• Communicate requirements between customers and workshop clearly.
• Monitor repair progress and ensure timely completion.
• Advise customers on delays, additional repairs and costs with authorisation.
• Ensure accurate job cards, parts usage, labour and testing records.
• Coordinate parts requirements and arrange subcontract work as needed.
• Cost completed work and raise invoices accurately and efficiently.
• Maintain vehicle histories, service records and customer documentation.
• Monitor workshop performance and KPIs; support team objectives.
• Deputise across the service department when required.

Skills

Senior service advisor

Motor trade

Customer service

Communication skills

Organisation skills

Problem solving

Invoicing experience

Workload management

Tools

Job costing

Workshop software

Invoicing software

Job description

SENIOR SERVICE ADVISOR

Location: Coalville

Salary: £31,880-£35,236 per annum, depending on experience

Hours: Monday-Friday, 08:00-16:30

Contract: Full-time, Permanent

Weekend Work: Potential weekend work as required

Senior Service Advisor - Coalville - £35,236

Are you an experienced Senior Service Advisor with strong customer service skills and a background in the motor trade or commercial vehicle sector?

Do you have the technical knowledge and confidence to coordinate workshop activity, manage customer expectations and ensure jobs are completed efficiently, accurately and to the required standard?

This is an excellent opportunity for a Senior Service Advisor to take a key role within an established commercial vehicle operation in Coalville, supporting the service department and acting as an important link between customers, technicians and management.

The Role

As a Senior Service Advisor, you will take responsibility for coordinating customer requirements and supporting the efficient operation of the service department.

You will be responsible for:

• Planning workshop capacity and proactively managing bookings to maximise workshop utilisation.
• Taking customer bookings and ensuring vehicles are scheduled appropriately for inspection, servicing and repair.
• Acting as a key point of contact between customers and the workshop, ensuring requirements are clearly understood and communicated.
• Interpreting customer instructions and technical requirements accurately before work is authorised.
• Monitoring jobs throughout the repair process and ensuring work is completed within agreed timescales.
• Communicating delays, additional repairs and associated costs to customers and obtaining the necessary authorisation.
• Ensuring job cards and repair orders accurately reflect work completed, parts used, labour and testing carried out.
• Coordinating parts requirements and arranging subcontract work where necessary.
• Costing completed work and ensuring invoices are raised accurately and efficiently.
• Maintaining accurate vehicle histories, service records and customer documentation.
• Monitoring workshop performance, hours sold, service activity and relevant financial information.
• Supporting the achievement of departmental and personal KPIs.
• Deputising across the service department when required and providing support to colleagues.
• Maintaining high standards of customer service while protecting the commercial interests of the business.

The Senior Service Advisor will also be expected to identify potential issues before they affect customers, communicate effectively with all parties and help maintain a smooth and productive workshop operation.

About You

The successful Senior Service Advisor will ideally have:

• Previous experience in a senior Service Advisor or similar workshop-facing role.
• Strong customer service experience, ideally within the motor trade or commercial/heavy vehicle sector.
• Good technical knowledge of vehicles, servicing, maintenance and repairs.
• Excellent communication and telephone skills.
• Strong organisational and administration abilities.
• The confidence to manage customer expectations and deal with challenging situations professionally.
• Strong problem-solving and analytical skills.
• Experience working with job costing, invoicing, workshop information or performance data.
• The ability to prioritise workload and work effectively under pressure.
• A proactive approach with the confidence to work independently and as part of a wider service team.
• A Senior Service Advisor should be commercially aware, customer-focused and confident enough to take ownership of issues through to resolution.

What's On Offer?

• £31,880-£35,236 per annum, depending on experience
• Monday-Friday, 08:00-16:30
• Permanent, full-time position
• Competitive bonus scheme
• 25 days' annual leave
• Strong pension contribution
• Private healthcare
• Career development opportunities
• Additional employee benefits and discounts

If you're an experienced Senior Service Advisor with strong customer service skills and a background in the motor trade or commercial vehicle sector, this is an excellent opportunity to take the next step in your career.

We're particularly interested in candidates who combine customer service experience with genuine technical knowledge and have the confidence to take responsibility for workshop coordination and customer requirements.