Senior Service Advisor

Focus Resourcing Limited; Basildon; In loco; GBP 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension

Life assurance

Employee car purchase scheme

Repair discount scheme

Bonus plan

Descrizione del lavoro

Focus Resourcing Limited is seeking an experienced Automotive Service Advisor in Basildon. The role involves coordinating vehicle services, understanding customer needs, and liaising with the workshop team to meet scheduled times.

A strong customer service mindset and excellent communication skills are essential. The position offers a salary of £30,000–£35,000 with OTE £40,000–£45,000, plus perks such as a pension, life assurance, employee car purchase scheme and a repair discount scheme.

Competenze

• Strong customer service focus and passion for helping customers.
• Excellent communication via telephone and in person.
• Comfort with learning new computer systems and software.

Mansioni

• Arrange vehicle services via telephone and in-person contact.
• Understand customer requirements and address concerns.
• Manage and follow up work in progress with workshop team to meet timeframes.
• Notify customers of additional services or costs.
• Arrange alternative transport for customers.

Conoscenze

Customer service

Communication

Telephone skills

Face-to-face interaction

Computer literacy

Descrizione del lavoro

Experienced Automotive Service Advisor required to work Monday - Friday, 8am - 6pm, and Saturdays, 8am - 2pm on a 1 in 3 rotation. Salary is £30,000 - £35,000, plus OTE £40,000 - £45,000. Fantastic additional perks available - such as pension, life assurance, employee car purchase scheme.

Daily duties

• Arrange vehicle services via telephone and face to face communication
• Understand customer's requirements, addressing any specific concerns
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
• Contact customers to advise of further services or costs that arise during the service
• Arrange alternative transport for the customer

Benefits

• Salary is £30,000 - £35,000, plus OTE £40,000 - £45,000.
• Achievable bonus plan
• Pension
• Life assurance
• Employee car purchase
• Repair discount scheme

The ideal applicant will have their own transport given the site location.

The ideal applicant will have a passion for customer service, excellent face to face and telephone communication skills. Computer literacy is essential, as is the ability to learn new systems quickly.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.