Service Advisor

Purely Recruitment Solutions; Chippenham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension Scheme

Job summary

Purely Recruitment Solutions Ltd. is recruiting a Service Advisor for an automotive company in Chippenham. You will be the main point of contact for customers and will coordinate between workshop, dealership and customers to ensure exceptional service.

The role is permanent, full-time (8am–6pm weekdays and alternate Saturdays) with training and pension scheme. Requirements include excellent telephone manner, customer focus, and proactive approach.

Qualifications

• Excellent telephone manner.
• Customer focused with strong relationship-building.
• Confident in computer use.
• Proactive with willingness to learn and training.
• Automotive experience would be an advantage.
• Pension Scheme.

Responsibilities

• Assist with service telephone calls and walk-in enquiries on behalf of the dealership.
• Meeting and greeting customers.
• Qualify service needs and diagnostic needs where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Updating customers on job updates.
• Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
• Manage liaison with department manager regarding customer dissatisfaction and follow dealership procedures.
• Understand and adhere to brand service requirements.
• Maintain safe working practices and abide by dealership rules and standards.
• Maintain product knowledge on full franchise ranges.
• Maintain relevant systems, ensuring accuracy at all times.
• Accurately complete job cards, including fault descriptions reported by the customer.

Skills

Telephone manner

Customer focus

Relationship building

Computer literacy

Influencing

Negotiation

Proactive

Willingness to learn

Job description

Permanent

Full time (8.00am – 6.00pm – Monday to Friday and every other Saturday, 8:00 am to 12:30pm)

Dependant on experience

We are excited to be assisting our client, an automotive company based in Chippenham, in recruiting a Service Advisor to join their friendly team. You will be the main point of contact for customers, and will manage communications between the workshop, the dealership and customers, always delivering excellent customer service.

Duties:

• To assist with service telephone calls and walk-in enquiries on behalf of the dealership.
• Meeting and greeting customers
• Qualify service needs and diagnostic needs where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Updating customers on job updates
• Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to all brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full franchise ranges.
• Maintain relevant systems, ensuring accuracy at all times.
• Accurately complete job cards, including any descriptions of faults reported by the customer.

Requirements:

• Excellent telephone manner.
• Customer focused and relationship building
• Confident in computer use.
• Influencing and Negotiating
• Automotive experience would be an advantage.
• You need to be proactive and take pride in what you do.
• You will have a willingness to learn and will be engaged with training.
• Pension Scheme.