Senior Sales Manager

HILTON WORLDWIDE; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading hotel chain in the Greater London area is seeking a Senior Sales Manager to analyze market trends and develop customer accounts. The ideal candidate will have a proven sales track record, commitment to high customer service, and flexibility to respond to various work situations. A degree-level qualification is advantageous. This position offers a competitive salary of up to £45,000 with potential for a 30% bonus and comprehensive benefits.

Benefits

Free and healthy meals when on duty

Personal Development programmes

Team Member Referral Programme

High street discounts

28 days holiday including bank holidays

Qualifications

• Experience in a hotel sales role with a proven track record.
• Ability to manage staff performance in compliance with company policies.

Responsibilities

• Analyze local market trends to recommend strategies.
• Develop customer accounts and drive business.
• Negotiate room rates/packages with corporate clients.
• Prepare company contracts for the hotel.

Skills

Positive attitude and good communication skills

Commitment to delivering high customer service

Ability to work under pressure

Experience in hotel sales

Education

Degree-level qualification in a relevant field

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

As a Senior Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Commercial Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a hotel sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field, Disability Confident

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

Annual Salary up to £45,000 with potential for up to 30% bonus

Benefits

• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – find out more on https://cr.hilton.com
• Team Member Travel Programme: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Programme
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover