Senior Sales Assistant

Newlife the Charity for Disabled Children; Cannock Chase; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading charity organization in Cannock is looking for a Senior Sales Assistant to drive sales and provide exceptional customer service in store. This role requires previous retail experience, strong coaching skills, and the ability to work alongside a team. You'll be expected to maximize sales through effective merchandising and to be a positive culture driver within the store. Benefits include 28 days holiday and health cash plan membership, making a real difference for disabled children's lives.

Benefits

28 days holiday

Health cash plan membership

Team member store discount

Pension scheme membership

Qualifications

• Ability to deliver operational excellence and put the customer at the centre of everything.
• Ability to work alongside and operate effectively with the Store Manager and the store team.
• Live and breathe KPIs and ensure the delivery of excellent customer service.

Responsibilities

• Drive sales and champion customer service in the store.
• Support the Store Manager and Deputy Store Manager in operations.
• Maximize retail sales through effective coaching of the sales team.

Skills

Previous retail experience

Coaching and support skills

Customer service orientation

Creativity in merchandising

Job description

Senior Sales Assistant

Hours: 30 hours per week

Contract: Permanent

Location: Marketplace/ Homestore Cannock

Salary: £12.51 per hour

Seeking a really worthwhile role? How about joining an organisation where your work positively impacts disabled children’s lives and the planet?

Newlife provides access to the vital equipment disabled children and their families rely on, offering information and support through our team of dedicated healthcare professionals and sponsoring pioneering medical research into the causes of birth defects. We offer families a voice through our campaigns for change and our recycling programme saves thousands of tonnes of waste from being sent to landfill or incinerated every year.

Our mission, simply put, is to change lives and you could be a part of that change!

As one of the UK’s leading charities providing essential specialist equipment to disabled and terminally ill children, Newlife is dedicated to making life better – for the families we serve, and for the people who help us to make that happen. Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give disabled children and their families a voice, even being instrumental in changing laws to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing a means for career development.

The Opportunity:

This is an exciting opportunity for an experienced Supervisor / Sales Assistant looking for their next progression, to make a real difference. We are not like any other charity. All stock in our stores is new and donated by retailers, allowing us to create a heaven for bargain hunters and savvy fashionista shoppers who want designer and high street products at discount prices.

The Senior Sales Assistant role in Newlife is unique; it allows you to create the extraordinary, by driving sales, being a champion of great customer service and being a critical link between the Sales team and the Store / Deputy Store Manager to in turn generate money to support Disabled Children and their families. No two days are the same and due to the nature of the business, the product type can quickly change so you have to be a fast thinker and swift on your feet to change the layout and merchandising to drive sales.

The organisation culture is based on a clear Mission, Vision and Values which you will drive throughout your team, by role modelling the behaviours at all times. We expect the Senior Sales Assistant to take support driving a positive culture in their store. You will be motivated by driving customer service, achieving sales targets and supporting the store team. In return, we can offer the environment for you to be your best and realise your potential.

What we are looking for:

• Previous retail experience.
• Ability to deliver operational excellence and put the customer at the centre of everything.
• Ability to work alongside and operate effectively with the Store Manager, Deputy Store Manager and store team.
• Coaching and support skills to maximise retail sales and profit through the effective day to day coaching and support of a sales team that will be made up of both paid employees and volunteers.
• Live and breathe KPIs, use your creative skills and imagination to merchandise the product to a high standard, ensuring the delivery of excellent customer service.
• Key holder responsibility.

The Benefits:

• 28 days holiday.
• Health cash plan membership.
• Team member store discount.
• Pension scheme membership.
• The satisfaction of knowing that the worthwhile work you do is making a real difference.

We will offer an environment for you to be your best and realise your potential.