Senior SACM & CMDB Manager (Onsite, DV Clearance)

Reed Specialist Recruitment; Corsham; On-site; GBP 65,000 - 85,000; Full time

Job summary

Reed Specialist Recruitment is seeking an experienced Service Asset & Configuration Manager to enhance SACM in a highly secure environment. The role focuses on developing governance, tooling, and reporting while ensuring accurate configuration data across complex live services.

Responsibilities include managing the CMS, maintaining the CMDB, producing KPIs and service reports, and chairing Configuration Management Boards.

Qualifications

• Proven SACM experience with ITIL principles.
• Experience managing CMDB/CMS platforms.
• Ability to produce service reports and KPIs.
• Strong stakeholder management and communication skills.
• Experience in secure or regulated environments.

Responsibilities

• Develop, implement, and improve SACM processes and governance.
• Act as primary contact for CMS; manage incidents and updates.
• Maintain and optimise the CMDB to support ITSM processes.
• Conduct configuration baseline comparisons and validation.
• Ensure SACM data quality and reporting accuracy.
• Produce KPI metrics and regular service reports.
• Coordinate Configuration Management Boards and governance docs.
• Collaborate with stakeholders to resolve configuration issues.
• Support integration of SACM best practices in tooling.

Skills

SACM

ITIL

CMDB/CMS

ITSM tools

Stakeholder mgmt

Secure environments

Education

ITIL Foundation

Tools

Remedy

Job description

Reed Specialist Recruitment is seeking an experienced Service Asset & Configuration Manager to enhance SACM in a highly secure environment. The role focuses on developing governance, tooling, and reporting while ensuring accurate configuration data across complex live services.

Responsibilities include managing the CMS, maintaining the CMDB, producing KPIs and service reports, and chairing Configuration Management Boards.