Service Asset & Configuration Manager

Reed; Corsham; On-site; GBP 83,000 - 120,000; Full time

Job summary

Reed is seeking an experienced Service Asset & Configuration Manager to lead SACM across a highly secure live environment in Corsham. This on-site contract role requires Active DV clearance and a proven ability to govern, improve and report on CMDB and SACM processes.

You will manage CMDB quality, drive governance boards, produce KPI reports, and collaborate with stakeholders to deliver change, release and incident management support in a demanding security setting.

Qualifications

• Proven SACM experience in complex IT environments.
• Strong ITIL Service Management knowledge (Configuration, Change, Incident, Release).
• Experience maintaining CMDBs/CMS platforms.
• Familiar with service management tooling such as Remedy or similar ITSM.
• Experience producing service reports, KPIs and metrics.
• Strong governance, stakeholder management and communication skills.
• Experience chairing governance boards and action tracking.
• Ability to work in highly secure environments.

Responsibilities

• Develop, implement and improve SACM processes, governance and tooling.
• Serve as primary contact for the Configuration Management System (CMS).
• Maintain CMDB to support Change, Release and Incident Management.
• Perform baseline configuration comparisons and validation for change assurance.
• Ensure SACM data quality and integrity.
• Produce KPI metrics, MIS and service reports for stakeholders.
• Coordinate and chair Configuration Management Boards and tracking.
• Collaborate with stakeholders to resolve configuration issues and drive improvements.
• Model and integrate SACM processes within existing tooling.

Skills

SACM experience

ITIL principles

CMDBs/CMS platforms

Remedy ITSM

KPI reporting

Governance & stakeholders

Governance boards

Secure environments

Tools

Remedy

Job description

Service Asset & Configuration Manager

About the Role

Location: Corsham (On-site with flexibility)
Clearance: Active DV Clearance Required
Type: Contract

We are seeking an experienced Service Asset & Configuration Manager to lead and enhance Service Asset & Configuration Management (SACM) capabilities within a highly secure operational environment. This is an excellent opportunity to play a key role in developing, governing, and improving SACM processes, tooling, and reporting across complex live service environments.

The successful candidate will be responsible for maintaining configuration management standards, ensuring data accuracy across the CMDB, driving continual service improvement, and collaborating with stakeholders to support critical service management processes.

Key Responsibilities

• Develop, implement, and continually improve SACM processes, procedures, governance, and tooling.
• Act as the primary point of contact for the Configuration Management System (CMS), managing incidents, requests, enquiries, and updates.
• Maintain and optimise the CMDB to support key Service Management functions including Change, Release, and Incident Management.
• Conduct baseline configuration comparisons and validation activities to support change assurance.
• Ensure the quality, accuracy, and integrity of SACM data and processes.
• Produce regular KPI metrics, management information, and service reports for stakeholders.
• Coordinate and chair Configuration Management Boards, including preparation of agendas, terms of reference, schedules, and action tracking.
• Work closely with internal and external stakeholders to resolve configuration-related issues and drive service improvements.
• Model and integrate enterprise SACM processes within existing service management toolsets.

Essential Skills & Experience

• Proven experience in Service Asset & Configuration Management (SACM) within complex IT environments.
• Strong understanding of ITIL Service Management principles, particularly Configuration, Change, Incident, and Release Management.
• Experience managing and maintaining CMDBs/CMS platforms.
• Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions.
• Experience producing service reports, KPIs, and management metrics.
• Strong governance, stakeholder management, and communication skills.
• Experience chairing governance boards and managing actions through to completion.
• Ability to work effectively within highly secure environments.

Desirable Skills

• ITIL Foundation or higher certification.
• Experience within Defence, Government, or National Security environments.
• Knowledge of configuration auditing, asset management, and service assurance practices.

Please note: Active DV clearance is required to be considered for this position.