Service Asset & Configuration Manager

Reed Specialist Recruitment; Corsham; On-site; GBP 65,000 - 85,000; Full time

Job summary

Reed Specialist Recruitment is seeking an experienced Service Asset & Configuration Manager to enhance SACM in a highly secure environment. The role focuses on developing governance, tooling, and reporting while ensuring accurate configuration data across complex live services.

Responsibilities include managing the CMS, maintaining the CMDB, producing KPIs and service reports, and chairing Configuration Management Boards.

Qualifications

• Proven SACM experience with ITIL principles.
• Experience managing CMDB/CMS platforms.
• Ability to produce service reports and KPIs.
• Strong stakeholder management and communication skills.
• Experience in secure or regulated environments.

Responsibilities

• Develop, implement, and improve SACM processes and governance.
• Act as primary contact for CMS; manage incidents and updates.
• Maintain and optimise the CMDB to support ITSM processes.
• Conduct configuration baseline comparisons and validation.
• Ensure SACM data quality and reporting accuracy.
• Produce KPI metrics and regular service reports.
• Coordinate Configuration Management Boards and governance docs.
• Collaborate with stakeholders to resolve configuration issues.
• Support integration of SACM best practices in tooling.

Skills

SACM

ITIL

CMDB/CMS

ITSM tools

Stakeholder mgmt

Secure environments

Education

ITIL Foundation

Tools

Remedy

Job description

Service Asset & Configuration Manager

Location: Corsham
Clearance: Active DV Clearance Required
Working Pattern: Primarily onsite

About the Role

We are seeking an experienced Service Asset & Configuration Manager to support and enhance Service Asset & Configuration Management (SACM) within a highly secure environment. This role will focus on developing and improving SACM processes, governance, tooling, and reporting while ensuring the accuracy and integrity of configuration data across complex live service environments.

Key Responsibilities

• Develop, implement, and continually improve SACM processes, procedures, governance, and tooling.
• Act as the primary point of contact for the Configuration Management System (CMS), managing incidents, requests, enquiries, and updates.
• Maintain and optimise the CMDB to support Change, Release, Incident, and other Service Management processes.
• Conduct configuration baseline comparisons and validation activities to support service assurance.
• Ensure the quality and accuracy of SACM data, processes, and reporting.
• Produce KPI metrics, management information, and regular service reports.
• Coordinate and chair Configuration Management Boards, including agendas, actions, and governance documentation.
• Work closely with internal and external stakeholders to resolve configuration-related issues.
• Support the integration of SACM best practices within existing service management toolsets and processes.

Essential Skills & Experience

• Proven experience in Service Asset & Configuration Management (SACM).
• Strong understanding of ITIL Service Management principles.
• Experience managing CMDB/CMS platforms.
• Experience with ITSM tools, ideally Remedy or similar.
• Knowledge of Change, Release, Incident, and Configuration Management processes.
• Ability to produce service reports, KPIs, and management information.
• Strong stakeholder management and communication skills.
• Experience working within secure or highly regulated environments.

Desirable Skills

• ITIL Foundation or higher certification.
• Experience within Defence, Government, or National Security environments.
• Knowledge of configuration auditing, asset management, and service assurance practices.