Service Asset & Configuration Manager

Experis - ManpowerGroup; Corsham; On-site; GBP 55,000 - 92,000; Full time

Job summary

The DV Cleared Service Asset & Configuration Manager role in Corsham requires ownership of SACM activities within a highly secure estate. You will govern the CMS, manage incidents and changes, and drive improvements using Remedy and CMDB data.

Working in a demanding, cross-functional environment, you will produce management reports, KPI packs, and engage stakeholders to ensure data quality and governance across the service stack.

Qualifications

• Proven SACM experience in complex enterprise environments.
• Strong CMDB/CMS governance and data quality knowledge.
• Experience supporting ITIL-aligned Service Management processes.
• Knowledge of configuration management principles and best practices.
• Experience using Service Management tooling such as Remedy.

Responsibilities

• Lead creation and continuous improvement of SACM processes and governance.
• Own the Configuration Management System (CMS) and act as primary contact for incidents and updates.
• Utilize CMDB data to support Change, Release and Incident Management.
• Perform baseline comparisons to support infrastructure changes.
• Produce KPI metrics and regular reporting for stakeholders.
• Chair and coordinate Configuration Management Boards with agendas and actions.
• Model and integrate SACM processes within live service environments.

Skills

SACM experience

Stakeholder engagement

Data analysis

Tools

Remedy

Job description

Job Title: DV Cleared Service Asset & Configuration Manager
Location: Corsham (Onsite)
Duration: 6 Months with possible extension
Rate: Up to £500 per day via an approved umbrella company
Must be willing and eligible to go through DV clearance process

We are looking for an experienced Service Asset & Configuration Manager (SACM) to join a high-profile programme supporting a critical secure environment. This is an excellent opportunity to play a key role in the development, governance, and continual improvement of Service Asset & Configuration Management processes across a complex multi-domain infrastructure.
Working within a highly secure environment, you will take ownership of SACM activities, ensuring the accuracy, integrity, and effectiveness of the Configuration Management System (CMS) and associated processes. You will work closely with operational teams, service management functions, and stakeholders to drive best practice, governance, and continuous improvement across the estate.

Key Experience:

• Lead the creation, implementation, and continuous improvement of SACM processes, procedures, governance, and tooling
• Own and manage the Configuration Management System (CMS), acting as the primary point of contact for incidents, updates, and enquiries
• Leverage CMDB data to support Service Management processes including Change, Release, and Incident Management
• Perform configuration baseline comparisons and validation activities to support infrastructure and service changes
• Provide assurance of SACM data quality, driving remediation activities with internal and external stakeholders
• Produce KPI metrics, management information, and regular reporting packs for stakeholders
• Chair and coordinate Configuration Management Boards, including agendas, actions, governance, and follow-up activities
• Support the modelling and integration of enterprise SACM processes within the live service environment using Remedy and associated toolsets

What You'll Bring:

• Proven experience in Service Asset & Configuration Management within complex enterprise environments
• Strong understanding of CMDB/CMS administration, governance, and data quality management
• Experience supporting ITIL-aligned Service Management processes
• Knowledge of Configuration Management principles, standards, and best practices
• Experience using Service Management tooling such as Remedy or similar platforms
• Strong stakeholder engagement and communication skills
• Ability to analyse data, identify trends, and produce meaningful management reports and KPIs
• Experience chairing governance meetings and driving actions to completion
• Strong attention to detail and a proactive approach to process improvement

Why Apply?

This is an opportunity to join a critical programme where you'll have significant influence over Service Asset & Configuration Management practices, governance, and operational service delivery within a highly secure environment.