SC Cleared SACM Manager - Hybrid & Governance Lead

LA International Computer Consultants Ltd; Corsham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

LA International Computer Consultants Ltd seeks a Service Asset & Configuration Manager to oversee SACM processes across complex live environments. The role requires establishing governance, maintaining CIs and CMDB relationships, and driving KPI reporting within a secure, operational setting.

The position supports Change, Release and Incident Management activities through CMDB integration and coordinates governance forums, with hybrid work once established in the team.

Qualifications

• Proven experience implementing and improving SACM processes and governance.
• Strong CMDB and CMS administration experience.
• Experience managing Configuration Items, CI relationships and baselines.
• Strong knowledge of BMC Remedy and its use within SACM and ITSM processes.
• Experience supporting Change, Release and Incident Management via CMDB integration.
• Experience conducting configuration baseline comparisons and change validation.
• Strong configuration data quality, assurance and compliance experience.
• Experience chairing Configuration Management Boards and managing governance activities.
• Strong KPI reporting, metrics analysis and management information experience.
• Experience working with internal and external stakeholders to resolve configuration issues.
• Experience supporting secure, complex live-service environments would be advantageous.

Responsibilities

• Establish, implement and improve SACM processes, procedures, tooling and governance.
• Manage the SACM CMS, acting as the primary contact for incidents, enquiries and configuration updates.
• Maintain accurate Configuration Items (CIs) and their relationships within the CMDB.
• Use CMDB information to support Change, Release and Incident Management activities.
• Perform baseline configuration comparisons to validate changes across OpNET environments.
• Identify and implement appropriate tooling to support SACM processes.
• Provide assurance over configuration data quality and resolve discrepancies with stakeholders.
• Produce scheduled and ad hoc KPI reports, metrics and management information.
• Coordinate and chair monthly Configuration Management Board meetings.
• Develop Terms of Reference, meeting schedules and action tracking for governance forums.
• Align enterprise SACM processes with OpNET requirements using BMC Remedy.
• Maintain CI relationships across live services and associated ITSM processes.

Skills

SACM experience

Process governance

CMDB administration

CI management

BMC Remedy

ITSM integration

Baseline comparisons

Data quality & compliance

Governance facilitation

KPI reporting

Stakeholder engagement

Live-service environments

Tools

BMC Remedy

Job description

LA International Computer Consultants Ltd seeks a Service Asset & Configuration Manager to oversee SACM processes across complex live environments. The role requires establishing governance, maintaining CIs and CMDB relationships, and driving KPI reporting within a secure, operational setting.

The position supports Change, Release and Incident Management activities through CMDB integration and coordinates governance forums, with hybrid work once established in the team.