Senior Retail Coach & Sales Leader

Virgin Media O2; Ellesmere Port; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension and generous holiday

Birthday off

EV lease

Cycle2Work

Dental insurance

Neurodiversity assessments

Broadband discounts

Virgin Family platform

O₂ Priority app

Job summary

Virgin Media O2 is seeking a Senior Store Advisor to join our retail team. You will lead by example, coach colleagues and own store operations to deliver outstanding customer experiences and commercial results.

In this role you will build strong customer relationships, spot growth opportunities and help drive store performance. Flexible shifts, inclusive culture and ongoing coaching support are part of the package.

Qualifications

• Proven retail sales experience and a strong track record of delivering commercial results.
• Strong commercial awareness, with the ability to spot opportunities that improve sales performance and customer outcomes.
• Excellent communication and interpersonal skills, with the confidence to influence, coach and support colleagues.
• Strong organisation and prioritisation skills in a fast-paced retail environment.
• A customer-first mindset and the confidence to take ownership, make sound decisions and resolve issues effectively.

Responsibilities

• Lead by example and inspire your team to deliver outstanding sales and customer outcomes every day.
• Build meaningful customer relationships through expert advice and tailored solutions.
• Spot opportunities to grow performance, increase engagement and drive commercial success.
• Coach and develop colleagues, helping them build confidence, capability and achieve their potential.
• Resolve complex customer issues with empathy and ownership, turning challenges into positive experiences.
• Support the leadership team in creating an inclusive, motivated and high-performing store environment.
• Drive operational excellence by maintaining standards across compliance, process and customer.

Skills

Retail sales experience

Commercial awareness

Communication skills

Organisational skills

Customer-first mindset

Retail operations knowledge

Flexibility

Job description

Virgin Media O2 is seeking a Senior Store Advisor to join our retail team. You will lead by example, coach colleagues and own store operations to deliver outstanding customer experiences and commercial results.

In this role you will build strong customer relationships, spot growth opportunities and help drive store performance. Flexible shifts, inclusive culture and ongoing coaching support are part of the package.