Senior Resident Experience Ambassador

Urbanbubble Ltd; Cardiff; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Cycle to work

Season ticket loan

Birthday off

Enhanced annual leave

Family leave policies

Job summary

Urbanbubble Ltd. is seeking a Senior Community Host at Tai Afon in Cardiff to act as the face of the development, delivering exceptional service to residents and visitors.

The role involves 40 hours per week, Monday to Sunday, on-site with a strong emphasis on safety, maintenance coordination and parcel management. The successful candidate will have Front Desk/concierge experience, PBSA or co-living leasing exposure, superb customer service and excellent communication.

Qualifications

• Previous / current experience within a Front Desk or Concierge role.
• Property management or leasing experience in PBSA, BTR or Co-Living
• High level of customer service
• Excellent communication and listening skills.
• Ability to work independently and on own initiative, yet follow instruction and procedure as required.
• Proficient in Microsoft Office (Word, Excel, Outlook) and related systems.

Responsibilities

• Be available to residents at all times and deliver exceptional service as the face of the development.
• Rectify cleaning emergencies; handle spillages and accidents in communal areas.
• Proactively deal with maintenance and problems identified.
• Parcel Management: receive, safekeep and issue parcels/registered mail at reception.
• Provide utility meter readings for properties as required.
• Give clear handover at end of shift to following staff with highlights.
• Manage car parking and issue keys to correct personnel/residents.
• Co-ordinate access for services (utilities, refuse, deliveries, repairs).
• Building patrols, CCTV monitoring & safety checks.
• Handle general enquiries, complaints and maintenance requests.
• Book/viewings/inspections and provide constructive feedback.
• Quality checks and marketing data support; ensure safe environment.
• Update property listings and conduct viewing tours; log feedback.
• Mid-term inspections and move-in/out inventories; deposit handling.

Skills

Front Desk

Property management

Customer service

Communication

Independent

Microsoft Office

Tools

Microsoft Office

Job description

Urbanbubble Ltd. is seeking a Senior Community Host at Tai Afon in Cardiff to act as the face of the development, delivering exceptional service to residents and visitors.

The role involves 40 hours per week, Monday to Sunday, on-site with a strong emphasis on safety, maintenance coordination and parcel management. The successful candidate will have Front Desk/concierge experience, PBSA or co-living leasing exposure, superb customer service and excellent communication.