Front of House Community Host (4 on/4 off)

Urbanbubble Ltd; Cardiff; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Wellbeing hour

Annual leave

Pension scheme

Medical cover

Refer a friend

Volunteering day

Sick pay

Family leave

Cycle to work

Study support

Long service awards

Employee assistance

Job summary

Urbanbubble Ltd in Cardiff is seeking a Community Host to be the face of our Wood Street House development. The role is permanent, working 4 days on 4 days off with 12-hour shifts, including bank holidays and weekends, to deliver a welcoming, efficient resident experience.

You will handle enquiries, coordinate move-ins, renewals, and build strong relationships with residents and visitors, ensuring smooth daily operations and a high standard of service.

Qualifications

• Strong customer service and communication skills.
• Organised, detail-focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and systems).
• Committed to high standards and resident experience.
• Professional, enthusiastic, and results-driven.

Responsibilities

• Be the first point of contact for residents at the front desk, over email or phone.
• Maintain building safety and security through inspections and emergency procedures.
• Support viewings, applications, move-ins, renewals, and inventories.
• Log and manage maintenance requests and coordinate with contractors.
• Handle resident enquiries, complaints, and accounts; maintain records.
• Coordinate parcels, bookings, parking, and utilities; support resident events.

Skills

Customer service

Communication

IT literacy

Job description

Urbanbubble Ltd in Cardiff is seeking a Community Host to be the face of our Wood Street House development. The role is permanent, working 4 days on 4 days off with 12-hour shifts, including bank holidays and weekends, to deliver a welcoming, efficient resident experience.

You will handle enquiries, coordinate move-ins, renewals, and build strong relationships with residents and visitors, ensuring smooth daily operations and a high standard of service.