Community Host — Front of House & Resident Experience

Urbanbubble Ltd; Southampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday day off

Wellbeing hour

Enhanced annual leave

Company pension scheme

Medical cover

Refer a friend scheme

Volunteer day

Cycle to work

Study support

Long service awards

Employee assistance

Job summary

urbanbubble is seeking an amazing Day Community Host to join Bargate Quarter and be the face of the development for residents and visitors. You’ll deliver a professional, welcoming service at the front desk, handle enquiries by phone and email, and support leasing and building services to ensure a great living experience.

Working 4 days on, 4 days off, 8am–8pm on a rolling rota, you’ll engage with the community, coordinate tasks with the team, and help maintain safety and smooth operations

Qualifications

• Strong customer service and communication skills.
• Organised, detail-focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and systems).
• Committed to high standards and resident experience.
• Professional, enthusiastic, and results-driven.

Responsibilities

• Be the face of the community at the front desk, answering inquiries by phone, email or in person.
• Support leasing activities: viewings, applications, move-ins and renewals.
• Manage resident queries, maintenance requests, and ensure smooth day-to-day operations.
• Coordinate cleaning/maintenance and inventory checks for apartments.
• Log and maintain accurate records, parcels, bookings, parking and utilities.
• Support resident events and communications and monitor safety procedures.

Skills

Customer service

Communication

Organised

Independent

IT literate

Resident experience

Tools

MS Office

Job description

urbanbubble is seeking an amazing Day Community Host to join Bargate Quarter and be the face of the development for residents and visitors. You’ll deliver a professional, welcoming service at the front desk, handle enquiries by phone and email, and support leasing and building services to ensure a great living experience.

Working 4 days on, 4 days off, 8am–8pm on a rolling rota, you’ll engage with the community, coordinate tasks with the team, and help maintain safety and smooth operations