Front Desk & Community Experience Host

Urbanbubble Ltd; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Wellbeing hour

Enhanced annual leave

Pension & medical cover

Enhanced family leave & sick pay

Employee assistance & counselling

Job summary

Urbanbubble Ltd is seeking a proactive Community Host for Trinity Heights in Manchester. You will be the first point of contact for residents and visitors, helping with amenities questions, maintenance requests, and move-in processes.

This role combines front-desk hospitality with building operations to create a welcoming living experience. You’ll manage enquiries, coordinate viewings, and support tenancy administration while upholding high service standards in a brand-new, high-rise development

Qualifications

• Excellent customer service skills and friendly communication.
• Organised, detail-focused, proactive and able to work independently.
• IT literate, comfortable using MS Office and property management systems.

Responsibilities

• Be the face of the community, delivering a professional and welcoming service to residents and visitors.
• Maintain building safety and security through inspections and emergency procedures.
• Complete operational tasks to ensure compliance and support team KPIs.
• Support the resident journey to deliver an excellent living experience.
• Respond to enquiries and support viewings and applications.
• Assist prospects through to move-in and update listings for marketing activity.
• Contribute to reporting and market insights.

Skills

Customer service

Communication

IT literacy

Tools

MS Office

Job description

Urbanbubble Ltd is seeking a proactive Community Host for Trinity Heights in Manchester. You will be the first point of contact for residents and visitors, helping with amenities questions, maintenance requests, and move-in processes.

This role combines front-desk hospitality with building operations to create a welcoming living experience. You’ll manage enquiries, coordinate viewings, and support tenancy administration while upholding high service standards in a brand-new, high-rise development