Resident Services & Community Experience Lead

Urbanbubble Ltd; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday day off

Monthly wellbeing hour

Enhanced annual leave

Company pension scheme

Medical cover

Refer a friend scheme

Volunteer day

Cycle to work scheme

Study support

Long service awards

Employee assistance & counselling

Job summary

urbanbubble is seeking a proactive Resident Services Assistant to support lettings, tenancy administration, and community operations. You will deliver exceptional customer service, coordinate viewings, arrange tenancies, and manage on‑site front-of-house tasks to ensure smooth tenancy lifecycles.

You will engage with residents and contractors, perform inspections, and contribute to events and community initiatives while upholding standards across the portfolio.

Qualifications

• Excellent Customer Service and dealing with difficult situations face to face.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training however will be provided).
• Proactive, positive and can do.
• Enthusiastic and passionate about customer service.
• Professional and credible.
• Resilient and able to multitask

Responsibilities

• Daily management of letting enquiries via internal management system via phone, email.
• Booking and conducting viewings onsite and virtually; closing deals and processing applications.
• Completing reference checks and liaising with Finance on move-in monies/deposits.
• Raising work orders and coordinating pre-tenancy tasks; preparing welcome packs and fobs.
• Arranging check-ins and managing transfers and admin.
• Regular inspections of apartments and reporting maintenance issues.
• Negotiating rental increases and ensuring repairs standards.
• Cover Front of House to assist tenants; handling sign-in and key systems.
• Chasing arrears and negotiating payment plans with Residents.
• Organising and supporting Residents’ events and calendar ideas.

Skills

Excellent Customer Service

MS Office (Word, Excel, Outlook)

Proactive and positive attitude

Enthusiastic about customer service

Professional and credible

Resilient and multitask

Education

Scottish Credit and Qualifications Framework Level 6 or above

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

urbanbubble is seeking a proactive Resident Services Assistant to support lettings, tenancy administration, and community operations. You will deliver exceptional customer service, coordinate viewings, arrange tenancies, and manage on‑site front-of-house tasks to ensure smooth tenancy lifecycles.

You will engage with residents and contractors, perform inspections, and contribute to events and community initiatives while upholding standards across the portfolio.