Resident Experience & Operations Assistant

Unite Group; Cardiff; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave + bank holidays (

Option to buy up to 5 extra days

Pension scheme 4–11%

Life assurance 4x salary

Share save scheme

Enhanced Family Leave

Medicash

EAP

One volunteering day per year

Retail and hospitality discounts

Job summary

Unite Group is seeking an Operations Assistant in Cardiff to support residents and maintain a welcoming, safe environment. You will be the friendly face of the building, handle enquiries, assist with check-ins/check-outs and help deliver a high-quality resident experience.

The role emphasizes communication, problem solving and teamwork to keep daily operations running smoothly and contribute to a vibrant student community.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Enjoy working with people and delivering great customer experiences.
• Be proactive, organized and comfortable working in a busy environment.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Hospitality

Retail

Residential environment

Job description

Unite Group is seeking an Operations Assistant in Cardiff to support residents and maintain a welcoming, safe environment. You will be the friendly face of the building, handle enquiries, assist with check-ins/check-outs and help deliver a high-quality resident experience.

The role emphasizes communication, problem solving and teamwork to keep daily operations running smoothly and contribute to a vibrant student community.