Senior Community Host

urbanbubble; Cardiff; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Cycle to work

Season ticket loan

Birthday off

Enhanced annual leave

Family leave policies

Job summary

Urbanbubble Ltd. is seeking a Senior Community Host at Tai Afon in Cardiff to act as the face of the development, delivering exceptional service to residents and visitors.

The role involves 40 hours per week, Monday to Sunday, on-site with a strong emphasis on safety, maintenance coordination and parcel management. The successful candidate will have Front Desk/concierge experience, PBSA or co-living leasing exposure, superb customer service and excellent communication.

Qualifications

• Previous / current experience within a Front Desk or Concierge role.
• Property management or leasing experience in PBSA, BTR or Co-Living
• High level of customer service
• Excellent communication and listening skills.
• Ability to work independently and on own initiative, yet follow instruction and procedure as required.
• Proficient in Microsoft Office (Word, Excel, Outlook) and related systems.

Responsibilities

• Be available to residents at all times and deliver exceptional service as the face of the development.
• Rectify cleaning emergencies; handle spillages and accidents in communal areas.
• Proactively deal with maintenance and problems identified.
• Parcel Management: receive, safekeep and issue parcels/registered mail at reception.
• Provide utility meter readings for properties as required.
• Give clear handover at end of shift to following staff with highlights.
• Manage car parking and issue keys to correct personnel/residents.
• Co-ordinate access for services (utilities, refuse, deliveries, repairs).
• Building patrols, CCTV monitoring & safety checks.
• Handle general enquiries, complaints and maintenance requests.
• Book/viewings/inspections and provide constructive feedback.
• Quality checks and marketing data support; ensure safe environment.
• Update property listings and conduct viewing tours; log feedback.
• Mid-term inspections and move-in/out inventories; deposit handling.

Skills

Front Desk

Property management

Customer service

Communication

Independent

Microsoft Office

Tools

Microsoft Office

Job description

We are looking for an amazing Senior Community Hostto join the team at Tai Afon in Cardiff, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 40 hours per week, between Monday - Sunday.

What do we offer?

• A basic annual salary of up £31,500 -£33,00, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?

• To be available to residents at all times and deliver exceptional service as the face of the development.
• To rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
• To pro-actively deal with any maintenance and problems identified.
• Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• To provide utility meter reading for all properties as and when required.
• To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
• To manage car parking to ensure everything runs smoothly.
• Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
• To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
• Building Patrols, CCTV Monitoring & Safety Checks.
• Handling general enquiries such as queries, complaints and maintenance requests.
• Booking and attending viewings/inspections/appointments and responding with constructive feedback, where necessary.
• Quality checking of standards though regular audits and improving our service delivery. To ensure policies and procedures are being properly implemented and a safe environment is provided for residents and staff.
• Commercial awareness, plan and execute marketing strategies to drive performance KPI’s. Support with data reporting and analysis, including local market insights.
• Update online property listings on the marketing portals to support leasing along with social media management. Conduct viewing tours, complete viewing feedback and submit applications.
• Mid-term inspections, new resident move in’s and move out’s inventories complete the audits on time and raise any concerns, damages and charges to the relevant persons. Log all paperwork on the CRM system and deposit returns to be complete within SLA’s

What are we looking for?

• Previous / current experience within a Front Desk or Concierge role
• Property management or leasing experience in PBSA, BTR or Co-Living
• High level of customer service
• Excellent communication and listening skills.
• Ability to work independently and on own initiative, yet follow instruction and procedure as required.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

Urbanbubble requires people who are professional, hardworking, innovative, and passionate and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.