Resident Experience & Community Operations Assistant

Unite Students; Cardiff; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Bonus twice a year

25 days leave

Pension scheme

Life assurance

Share save

Family leave

Medicash

EAP

Volunteering day

Discounts

Job summary

Unite Group in Cardiff is seeking an Operations Assistant to welcome residents and visitors, respond to enquiries and help ensure daily operations run smoothly. You’ll be the friendly face of the building, supporting check-ins, viewings and events to deliver a great resident experience.

The role focuses on customer service, teamwork and proactive problem-solving in a busy student accommodation setting, with benefits including a pension, life cover and annual leave.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy environment.
• Team player and supportive of colleagues.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Skills

Customer service

Hospitality

Retail

Residential environment

Job description

Unite Group in Cardiff is seeking an Operations Assistant to welcome residents and visitors, respond to enquiries and help ensure daily operations run smoothly. You’ll be the friendly face of the building, supporting check-ins, viewings and events to deliver a great resident experience.

The role focuses on customer service, teamwork and proactive problem-solving in a busy student accommodation setting, with benefits including a pension, life cover and annual leave.